Seemingly random but frequent crashes
I am experiencing multiple crashes per day which don't seem to related to specific websites or content, the most recent of which are submitted over the past two days:
bp-cd870292-f117-4584-999b-a01fe0220111 bp-97d8fc05-adcf-441b-afee-475560220111 bp-d4a61799-62d2-48fa-94ee-dc9700220111 bp-4027fd91-08f9-4cbf-a2b5-1ebeb0220111 bp-84d70be6-f036-4fe0-a33e-e491c0220111 bp-39eb36bb-7fce-4862-9ad6-3efd70220111 bp-a3da5076-0065-4760-99b2-edeaf0220111 bp-a27431c8-eb4d-47c8-b550-7526f0220110 bp-de35dba0-dd29-4665-a5d3-9dd3d0220110
Before I try a fresh install, I wondered if anyone can help interpret the crashes as I am curious what is going on but don't have the skills to DIY this.
All Replies (4)
bp-97d8fc05-adcf-441b-afee-475560220111 Signature: @0x341e74a0ac4
Windows Error Reporting : 1
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++++++++ bp-d4a61799-62d2-48fa-94ee-dc9700220111 Signature: mozilla::layers::ImageContainer::GetCurrentSize
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Attention Sumo's there are 5 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-4027fd91-08f9-4cbf-a2b5-1ebeb0220111 = Uptime 38 seconds bp-84d70be6-f036-4fe0-a33e-e491c0220111 = Uptime 47 seconds
Signature: mozilla::ipc::MessageChannel::SyncStackFrame::~SyncStackFrame
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++ bp-39eb36bb-7fce-4862-9ad6-3efd70220111 Signature: nvwgf2umx_cfg.dll
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation
msvp9dec_store.dll = Microsoft® Windows® Operating System
This is for Sumo's Related Bugs 1535713 NEW --- Crash in [@ nvwgf2umx_cfg.dll] ++++++++++++++++++++++++++++++++++++++++++ bp-a3da5076-0065-4760-99b2-edeaf0220111 = Uptime 253 seconds (4 minutes and 13 seconds) Signature: nsCSSFrameConstructor::AddFrameConstructionItems
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Modified by FredMcD
Your crashes are all over the place. Sometimes this means the system is having issues with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
MemTest
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}
FredMcD said
Your crashes are all over the place. Sometimes this means the system is having issues with the RAM. MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on. Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings
Thanks for the reply and for having a look at my issues. I do let Windows handle page file (Automatically manage paging file size for all drives) but I did add an extra 16GB of RAM a couple of months ago - not sure this is relevant. I'll run memtest today and report back.
Well, I got red... I didn't even think of RAM!
I'll try a few BIOS settings and see if it stabilises. If not, RMA time. Thanks for the pointer
