ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 85 locking up every day

  • 5 ردود
  • 1 has this problem
  • 12 views
  • آخر ردّ كتبه Ed

more options

Hello, ever since updating Firefox to v85, it's been LOCKING UP every day, sometimes twice a day. Have not been able to figure what site of function is causing the problem.

Have bee watching memory usage in Win Task Manager, Resource Monitor and can see ONE thread of Ffx ramped up to 3 MB.

Firefox updates no longer trusted, will need to do a RESTORE POINT from now on.

Please comment, and where did my first support question go?

Thx,

All Replies (5)

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 85.0.2, first offered to Release channel users on February 9, 2021


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Helpful?

more options

Thanks for the reply, it's been updated to 85.0.2 — I'd like to go back to the last 84.x.x version.

What will going into Safe mode show? I rely on plugins and don't want to operate without them.

Can last version of v84 be reinstalled? Then I can make RESTORE POINTS before updating in the future. Sorry to lose confidence in the browser.

ATTACHED are memory usage AFTER FFX lockup, viewed in Win Resource Monitor, sorted by Commit column.

Helpful?

more options

Ed said

Thanks for the reply, it's been updated to 85.0.2 — I'd like to go back to the last 84.x.x version. What will going into Safe mode show? I rely on plugins and don't want to operate without them.

We are just trying to troubleshoot the issue Ed. If it works in Safe Mode then it may be an issue with an add-on. Also, could you try using another windows account to see if Firefox works normally.

Modified by jonzn4SUSE

Helpful?

more options

I've disabled one of the add-ons that never gets used. Of the important add-ons: two were auto-updated in Feb 2021, and one updated last in Dec 2020. It could take half a day for FFX to freeze, and I can't go that long without add-ons active.

Thx

Helpful?

more options

Is it possible to kill (shut down) the one Firefox PID that's hogging memory to unfreeze the app? See memory use attachments posted earlier today. Thx

Helpful?

اطرح سؤالا

عليك الولوج إلى حسابك للردّ على المشاركات. من فضلك اطرح سؤالًا جديدًا لو لم يكن لديك حساب بعد.