ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox cannot sync between Windows and Linux/Mac

more options

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would have another set of bookmarks and user data. My windows devices cannot sync with firefox on other systems. Here's part of my error-sync-1575631489638.txt

1575631489410 Services.Common.RESTRequest DEBUG POST https://oauth.firefox.com.cn/v1/authorization 200 1575631489411 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1575631489411 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489411 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489416 FirefoxAccounts TRACE finished write of json user data - took: 5 1575631489416 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575631489416 FirefoxAccounts TRACE starting write of user data to the login manager 1575631489427 FirefoxAccounts TRACE finished write of user data to the login manager 1575631489628 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1575631489628 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1575631489628 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13 1575631489629 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of history - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping validation: no engines qualify 1575631489630 Sync.Synchronizer INFO Sync completed at 2019-12-06 19:24:49 after 0.77 secs. 1575631489630 Sync.Declined DEBUG Handling remote declined: [] 1575631489630 Sync.Declined DEBUG Handling local declined: [] 1575631489631 Sync.Declined DEBUG Declined changed? false 1575631489631 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1575631489631 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1575631489632 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

الحل المُختار

FredMcD and Matt is not using FAKE FireFox, the firefox.com.cn site is the Mozilla China site and is Official.

Don't believe me well see for example https://en.wikipedia.org/wiki/Mozilla_China and "Bug 755826 - Redirect www.mozilla.org/zh-CN to firefox.com.cn"

Mozilla controls the *.mozilla.org/* domain so they would not be redirecting www.mozilla.org/zh-CN to firefox.com.cn if it was fake.

Read this answer in context 👍 1

All Replies (9)

more options

Ouch. It seems that I have been using a pirate Firefox on my Windows, which is downloaded from http://www.firefox.com.cn/ I would like to report this company!!!

more options

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For over a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

I have solved the problem. I have been using a pirate Firefox which is offered by http://www.firefox.com.cn/. This firefox uses a totally different server and account system. I have removed it from my system and reinstalled the official one. I was very angry about the FAKE one!!!

more options

That was very good work. Well Done.

Have you reported them to the links I posted? Have you scanned for malware?

more options

FredMcD said

That was very good work. Well Done. Have you reported them to the links I posted? Have you scanned for malware?

Yes. Thanks so much!

more options

الحل المُختار

FredMcD and Matt is not using FAKE FireFox, the firefox.com.cn site is the Mozilla China site and is Official.

Don't believe me well see for example https://en.wikipedia.org/wiki/Mozilla_China and "Bug 755826 - Redirect www.mozilla.org/zh-CN to firefox.com.cn"

Mozilla controls the *.mozilla.org/* domain so they would not be redirecting www.mozilla.org/zh-CN to firefox.com.cn if it was fake.

Modified by James

more options

You can instead use www.mozilla.org/firefox/all/ as all languages including the two Chinese locales are listed there.

more options

Thanks James! I figured everything out finally having read your answers. The firefox.com.cn uses a totally different syncing server from the official one, which caused my issue. I uninstalled the CN version and reinstall Firefox from mozilla.org, and everything of my account is back