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Why can't I open Outlook mail on Firefox ?

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MSN is my homepage, across the header are all the pages available to me : Outlook, Facebook , etc. They all open on Chrome but for some reason all open except Outlook on Firefox. I just updated Firefox ( 11/9/19 ) so that's not the issue. Please advise as this is very inconvenient and makes using Firefox my second choice. Thanks.

MSN is my homepage, across the header are all the pages available to me : Outlook, Facebook , etc. They all open on Chrome but for some reason all open except Outlook on Firefox. I just updated Firefox ( 11/9/19 ) so that's not the issue. Please advise as this is very inconvenient and makes using Firefox my second choice. Thanks.
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Additional System Details

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  • User Agent: Mozilla/5.0 (Linux; Android 7.1.1; Moto E (4) Plus) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.96 Mobile Safari/537.36

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Seburo
  • Top 10 Contributor
  • Moderator
795 solutions 5878 answers

Hi

What happens when you try to open Outlook mail in Firefox for Android? Is there any error message that is displayed?

Hi What happens when you try to open Outlook mail in Firefox for Android? Is there any error message that is displayed?
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Question owner

This is on my PC. When I click on Outlook a tab appears and the screen goes white as if loading, then the tab disappears and the screen returns to my homepage.No error message,Outlook just won't load. It tries but no go.

This is on my PC. When I click on Outlook a tab appears and the screen goes white as if loading, then the tab disappears and the screen returns to my homepage.No error message,Outlook just won't load. It tries but no go.
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FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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