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Hi I need urgent help, i am a developer. I have developed a web site, the site is editable on my laptop , but not same site is readonly on customer laptop

Posted

I am a developer , i have developed a Matrimonial Site in which bride and groom register. Sometimes some bride or groom are not able to access their profile, like its shows them read only, but when i login with their username and password during the conversation on phone i can see the whole profile editable. This is happening with many ppl. Its giving same error for latest firefox version too. Kindly sort this problem asap. As all my customers are shouting. Thanks in advance.

I am a developer , i have developed a Matrimonial Site in which bride and groom register. Sometimes some bride or groom are not able to access their profile, like its shows them read only, but when i login with their username and password during the conversation on phone i can see the whole profile editable. This is happening with many ppl. Its giving same error for latest firefox version too. Kindly sort this problem asap. As all my customers are shouting. Thanks in advance.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59401 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

Hi kedarpawgi, I don't think we have enough information to solve the problem with your site.

Does the site work normally for your clients in other popular web browsers?

Have you checked Firefox's Web Console for error messages? See: https://developer.mozilla.org/docs/Tools/Web_Console

See also: Where to go for developer support

Hi kedarpawgi, I don't think we have enough information to solve the problem with your site. Does the site work normally for your clients in other popular web browsers? Have you checked Firefox's Web Console for error messages? See: https://developer.mozilla.org/docs/Tools/Web_Console See also: [[Where to go for developer support]]
cor-el
  • Top 10 Contributor
  • Moderator
17474 solutions 157940 answers

The first is always to check the Web Console as posted above. It might be necessary to create specific cookie allow exceptions or enable all third-party cookies as a test, especially if the console shows messages about insecure actions.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

The first is always to check the Web Console as posted above. It might be necessary to create specific cookie allow exceptions or enable all third-party cookies as a test, especially if the console shows messages about insecure actions. If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more detail and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection *https://support.mozilla.org/en-US/kb/content-blocking