Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After being updated, Firefox won't start unless you kill it

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه James Harris

James Harris
James Harris
more options

For several months, each time Firefox installs an update, it will then fail to start. I will open Task Manager, see the "Firefox" task, and end it. Then I will start Firefox again, and this time it opens.

This only happens right after an update has been installed. The Firefox window will only open after I end the Firefox task and restart it. This workaround always works, it's just a hassle. The update is installing - after I get Firefox open again, I can go to Help -> About Firefox and it will tell me it's on the latest version.

I have reinstalled Firefox several times and even switched from Developer Edition back to the main channel.

I looked at a possibly related problem (https://support.mozilla.org/en-US/questions/1201695) but I don't have a Logitech camera and I don't see any Firefox-related errors in my Windows Application Logs.

For several months, each time Firefox installs an update, it will then fail to start. I will open Task Manager, see the "Firefox" task, and end it. Then I will start Firefox again, and this time it opens. This only happens right after an update has been installed. The Firefox window will only open after I end the Firefox task and restart it. This workaround always works, it's just a hassle. The update is installing - after I get Firefox open again, I can go to Help -> About Firefox and it will tell me it's on the latest version. I have reinstalled Firefox several times and even switched from Developer Edition back to the main channel. I looked at a possibly related problem (https://support.mozilla.org/en-US/questions/1201695) but I don't have a Logitech camera and I don't see any Firefox-related errors in my Windows Application Logs.

All Replies (2)

Shadow110
Shadow110
more options

Hi, it could be one of your add-ons that are causing the issue or : Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

So as to the issue, you may have traded 1 monthly hassle for another or 2. So see if you can set it up as trusted all the time. If still issue next update let us know please and will help further with doing a clean install of Firefox.

Please let us know if this solved your issue or if need further assistance.

James Harris
James Harris صاحب السؤال
more options

Thanks for helping me with this!

I'm only using the security software that came with Windows 10. I went into the Allowed Apps screen for my firewall and removed all the Firefox entries I could. The Firefox installation I'm using now lives in C:\Program Files\Mozilla Firefox, and I removed that one; there's an entry for C:\Program Files (x86)\Mozilla Firefox that I can't remove, but that doesn't seem to be an actual folder, so I guess that's okay.

Firefox updated to 60.0 just now and the problem recurred. What should I try next?