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Firefox crashes

Posted

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried refreshing and deleting caches.I'm not super tech savvy, so I need help!

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried refreshing and deleting caches.I'm not super tech savvy, so I need help!
Attached screenshots

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0/Darwin/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x94c8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • crashGuards: []
  • currentAudioBackend: audiounit
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}]}
  • info: {u'TileHeight': 512, u'TileWidth': 512, u'AzureFallbackCanvasBackend': u'none', u'ApzWheelInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 3
  • webgl2Renderer: WebGL is currently disabled.
  • webglRenderer: WebGL is currently disabled.
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Here are my most recent submitted crash reports

Here are my most recent submitted crash reports
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse,mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support


bp-5c13d9c1-91d3-4561-a920-6a6161170429 Signature: CoreText@0x50122

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse,'''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support ------------------- bp-5c13d9c1-91d3-4561-a920-6a6161170429 Signature: CoreText@0x50122

Modified by FredMcD

Question owner

Report ID Date Submitted bp-5b7d8b3e-3a59-4b82-8029-133d00170429 4/29/17 4:59 PM bp-96517ba6-e2ed-4fb3-b957-26b9e1170429 4/29/17 4:06 PM bp-5c13d9c1-91d3-4561-a920-6a6161170429 4/29/17 3:50 PM bp-6f2f9f78-4907-4970-85de-8aa201170429 4/29/17 3:04 PM bp-9c82e80c-22ae-4b36-b147-764671170429 4/29/17 3:03 PM bp-b24f985c-d8bb-474f-9c32-b3fb91170429 4/29/17 2:30 PM bp-44cb4bc0-33cd-4f04-8918-6bdae1170429 4/29/17 6:55 AM bp-3131a3c5-263d-42ea-a440-94b761170429 4/29/17 6:52 AM bp-68826f2e-3c86-4c8e-90ff-5be851170428 4/28/17 2:15 PM bp-a12c3380-7746-481c-a634-600b01170428 4/28/17 1:43 PM bp-ba82978b-57e3-49e0-ae76-6d2241170428 4/28/17 1:15 PM bp-03cb46a7-d024-4e75-85a7-9d7c81170428 4/28/17 1:15 PM bp-854d20b8-d17d-4f09-8fa1-2765d1170427 4/27/17 11:46 AM bp-e63434ab-e487-4f41-8188-a48c11170427 4/27/17 11:11 AM bp-13ed9cb5-1cad-4a91-bbc7-4663b1170427 4/27/17 11:11 AM

Report ID Date Submitted bp-5b7d8b3e-3a59-4b82-8029-133d00170429 4/29/17 4:59 PM bp-96517ba6-e2ed-4fb3-b957-26b9e1170429 4/29/17 4:06 PM bp-5c13d9c1-91d3-4561-a920-6a6161170429 4/29/17 3:50 PM bp-6f2f9f78-4907-4970-85de-8aa201170429 4/29/17 3:04 PM bp-9c82e80c-22ae-4b36-b147-764671170429 4/29/17 3:03 PM bp-b24f985c-d8bb-474f-9c32-b3fb91170429 4/29/17 2:30 PM bp-44cb4bc0-33cd-4f04-8918-6bdae1170429 4/29/17 6:55 AM bp-3131a3c5-263d-42ea-a440-94b761170429 4/29/17 6:52 AM bp-68826f2e-3c86-4c8e-90ff-5be851170428 4/28/17 2:15 PM bp-a12c3380-7746-481c-a634-600b01170428 4/28/17 1:43 PM bp-ba82978b-57e3-49e0-ae76-6d2241170428 4/28/17 1:15 PM bp-03cb46a7-d024-4e75-85a7-9d7c81170428 4/28/17 1:15 PM bp-854d20b8-d17d-4f09-8fa1-2765d1170427 4/27/17 11:46 AM bp-e63434ab-e487-4f41-8188-a48c11170427 4/27/17 11:11 AM bp-13ed9cb5-1cad-4a91-bbc7-4663b1170427 4/27/17 11:11 AM
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

Very good.

All of the reports show; Signature: CoreText@0x50122 I don't know Win 10 well, but try these;

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Very good. All of the reports show; Signature: CoreText@0x50122 I don't know Win 10 well, but try these; Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 ------------------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? -------------------- Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

Okay, I will try that. I am not sure if this makes a difference, but I am on a Mac running Windows 10 through Parallels. I use Windows for work. Maybe you knew that already??

Okay, I will try that. I am not sure if this makes a difference, but I am on a Mac running Windows 10 through Parallels. I use Windows for work. Maybe you knew that already??
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Sorry, I misread the system details, thought you were Win10.

I called for more help.

Sorry, I misread the system details, thought you were Win10. I called for more help.