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Firefox crashes at startup - in safe mode also.

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  • آخر ردّ كتبه philipp

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Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crashing on every launch. I do not recall if a system reboot or patch was applied between the working and not working time. Thanks for any help. Doug AdapterDeviceID: 0x11fc AdapterDriverVersion: 9.18.13.1265 AdapterSubsysID: 1909103c AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0.2 AvailablePageFile: 22607171584 AvailablePhysicalMemory: 9184464896 AvailableVirtualMemory: 3790475264 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 88342528 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1455562322 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1455287562 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11fc, AdapterSubsysID: 1909103c, AdapterDriverVersion: 9.18.13.1265 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0416, AdapterSubsysID2: 1909103c, AdapterDriverVersion2: 9.18.10.3324DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 273 StartupTime: 1455562317 SystemMemoryUsePercentage: 44 TelemetryEnvironment: 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Firefox crashes at startup - in safe mode before ever displaying anything except the crash reporter. This was a knife-switch event, working perfectly fine and then crashing on every launch. I do not recall if a system reboot or patch was applied between the working and not working time. Thanks for any help. Doug AdapterDeviceID: 0x11fc AdapterDriverVersion: 9.18.13.1265 AdapterSubsysID: 1909103c AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0.2 AvailablePageFile: 22607171584 AvailablePhysicalMemory: 9184464896 AvailableVirtualMemory: 3790475264 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 88342528 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1455562322 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1455287562 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11fc, AdapterSubsysID: 1909103c, AdapterDriverVersion: 9.18.13.1265 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0416, AdapterSubsysID2: 1909103c, AdapterDriverVersion2: 9.18.10.3324DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 273 StartupTime: 1455562317 SystemMemoryUsePercentage: 44 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15801,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2693,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"binary":{"model":"HGST HTS725050A7E630","revision":"GH2O"},"system":{"model":"HGST HTS725050A7E630","revision":"GH2O"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA Quadro K2100M","vendorID":"0x10de","deviceID":"0x11fc","subsysID":"1909103c","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.1265","driverDate":"10-7-2013","GPUActive":true},{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0416","subsysID":"1909103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3324","driverDate":"10-7-2013"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1680,"screenHeight":1050,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16206,"resetDate":16843},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default 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11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16786},{"name":"VLC Web Plugin","version":"2.2.2.0","description":"VLC media player Web 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All Replies (4)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Sorry to hear about the crashes. To make that information more digestible, could you check the support article "Firefox crashes - asking for support" for steps to get crash report IDs from the about:crashes page, and then post some of the recent ones here? Those link to the crash stats server which organizes the information and correlates it with other users' crash reports, bugs on file, and other helpful tools.

An interim fix, Firefox 44.0.2, was released recently. If you think this could be the problem, you could try installing Firefox 44.0.1 over it (just run that installer without first uninstalling 44.0.2). You should be able to find the old version using a link in this article: Install an older version of Firefox.

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Thanks for the help! Crash ID: bp-3b44e880-b8bf-4513-a40b-efb662160218 Crash ID: bp-97815a32-1ace-41eb-afa3-4b86e2160216 Crash ID: bp-7c2f0207-72f1-44f6-b05f-d62fe2160216 Crash ID: bp-6b565fdd-520a-4c48-9151-bcb692160215 Crash ID: bp-edd00ded-8d76-494b-b930-32b152160215

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unfortunately this crash may be caused by websense endpoint security software that is running on a device. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/