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43.0.1 continually crashing also crashing in 'safe mode'. Updated to 43.0.2 - same problem (84 times in the last 5 days)

  • 5 replies
  • 8 have this problem
  • 215 views
  • آخر ردّ كتبه FredMcD

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43.0.1 continually crashing, no particular website. Tried restarting in 'safe mode', crashed after 7 minutes. Updated to 43.0.2, crashed after 5 minutes and another 6 times in the next 3 hours. I do not have the Nvidia app installed. Last 5 crashes:bp-9097d21b-5b07-44ba-8377-e21bc2160106 bp-20312f64-e375-4fc7-b119-c70252160106 bp-97cb3651-9ae6-4127-8cac-e21872160106 bp-3e40cc5f-5779-4c39-aaee-34ca92160106 bp-e03d7aa3-07ea-44e9-80c3-827612160106 bp-11fa9bc3-1b5e-49ad-909d-1cca02160106

Chosen solution

Post the reports for the last two days.


Product Firefox Version 43.0.4

Signature base::MessagePumpForUI

System Memory Use Percentage 87

Rooksbas.DLL = Windows

RapportGP.DLL

RapportUtil.dll


Disable Rapport as a test.

Read this answer in context 👍 1

All Replies (5)

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hi mjlew, these issues seem to be caused by older versions of trusteer rapport in some cases. so please make sure that you update this software on your device to the latest version!

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Uninstalled Trusteer Rapport and re-installed latest download. Firefox updated to 43.0.4. ........Still crashing. Latest reports:

bp-48d2d13d-dde3-412b-b27c-aa1c42160107 bp-ce36d696-cc33-411f-a116-b04322160107

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Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10240

bp-48d2d13d-dde3-412b-b27c-aa1c42160107

Signature nsAppShell::ProcessNextNativeEvent

System Memory Use Percentage 82

Attention Sumo's there are 10 related bug reports

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll

evernote_native.bin = Evernote

icudt55.dll = International Components for Unicode +++++++++++++++++++++++++++++++ bp-ce36d696-cc33-411f-a116-b04322160107

Product Firefox Version 43.0.2

Signature base::MessagePumpWin

System Memory Use Percentage 86

Rooksbas.DLL = Windows

rooksdol.dll = Rapport

RapportTanzanEx430.DLL

RapportGP.DLL

RapportUtil.dll

trf.dll = Rapport (Boost Connect)


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Disable / update Rapport and Evernote

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1. Corrupted files repaired. 2. Unwilling to update graphics driver as very large and, last time, crashed the whole system due incompatability with Windows 10 and left me with no picture necessitating boot from repair media and all the associated mess - many hours!! 4. Rapport updated Evernote add-on disabled.

Still crashing - 6 times so far today, but not as often. Latest crash report....

bp-954f83d6-a2bf-4ed0-913d-f190d2160107

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Chosen Solution

Post the reports for the last two days.


Product Firefox Version 43.0.4

Signature base::MessagePumpForUI

System Memory Use Percentage 87

Rooksbas.DLL = Windows

RapportGP.DLL

RapportUtil.dll


Disable Rapport as a test.