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منتدى الدعم

Firefox constantly freezing up !!!

Posted

Firefox has been freezing constantly for the past 2 days on my Mac Pro, Mac OS 10.8.5, Firefox 35

Have tried the following :

1. Fresh Install 2. Downgrade to firefox 34 3. Closing & unpinning certain tabs 4. Refresh

However ultimately there will come a point where the app will freeze and cease up - consistently when it asks for the master password.

Turning off the master password function has helped but entering back into preferences will crash the app again.

Its not generating crash reports and I was only able to find this possible reference in Console

18/01/2015 21:47:31.000 kernel[0]: firefox (map: 0xffffff801fc1d308) triggered DYLD shared region unnest for map: 0xffffff801fc1d308, region 0x7fff96200000->0x7fff96400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

Please advise on what I can do to fix the problem.

Regards,

Shahnoor Hossain

Firefox has been freezing constantly for the past 2 days on my Mac Pro, Mac OS 10.8.5, Firefox 35 Have tried the following : 1. Fresh Install 2. Downgrade to firefox 34 3. Closing & unpinning certain tabs 4. Refresh However ultimately there will come a point where the app will freeze and cease up - consistently when it asks for the master password. Turning off the master password function has helped but entering back into preferences will crash the app again. Its not generating crash reports and I was only able to find this possible reference in Console 18/01/2015 21:47:31.000 kernel[0]: firefox (map: 0xffffff801fc1d308) triggered DYLD shared region unnest for map: 0xffffff801fc1d308, region 0x7fff96200000->0x7fff96400000. While not abnormal for debuggers, this increases system memory footprint until the target exits. Please advise on what I can do to fix the problem. Regards, Shahnoor Hossain

Chosen solution

Tried all possible solutions including the ones mentioned (thank you) but failed regardless - in the end - resorted to an HD restoration from a previous backup and then an update to Firefox 35.

This resolved the issue.

Could have been related to firefox or a system fault - I don't know - but just didn't have the energy to waste time exploring anymore.

Thanks for the support though - much appreciated !

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Version 5.38.6.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Picasa plugin.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • iPhoto6

Application

  • Firefox 35.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0/Darwin/en-US/

Extensions

  • Thumbnail Zoom 1.4.3 ({E10A6337-382E-4FE6-96DE-936ADC34DD04})
  • Xmarks 4.3.5 (foxmarks@kei.com)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x68b8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 5770 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi shahnoorhossain, Thank you for your question. I understand that there is an issue with Firefox freezing, and it will ask for the master password.

Does this happen in Safe Mode?

Hi shahnoorhossain, Thank you for your question. I understand that there is an issue with Firefox freezing, and it will ask for the master password. Does this happen in Safe Mode? *[[Troubleshoot Firefox issues using Safe Mode]] es this happen in Firefox
FredMcD
  • Top 10 Contributor
4385 solutions 61551 answers

A great many Mac users have been having problems. It looks like the issue could be Microsoft programs for Macs. Disable ALL such programs. Is the problem still there?

A great many Mac users have been having problems. It looks like the issue could be Microsoft programs for Macs. Disable ALL such programs. Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17846 solutions 161524 answers

It is possible that there is a problem with the key3.db file and the logins.json (signons.sqlite) file that store the encrypted names and passwords in Firefox. You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) and a possible signons.sqlite file (signons.sqlite.old) or move them to another folder to make it possible to undo the action. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost. If that has worked then you can remove the renamed files that are no longer needed. Otherwise you can rename the files to their previous names (key3.db and logins.json).

You can use this button to go to the currently used Firefox profile folder:

It is possible that there is a problem with the key3.db file and the logins.json (signons.sqlite) file that store the encrypted names and passwords in Firefox. You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) and a possible signons.sqlite file (signons.sqlite.old) or move them to another folder to make it possible to undo the action. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost. If that has worked then you can remove the renamed files that are no longer needed. Otherwise you can rename the files to their previous names (key3.db and logins.json). You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Chosen Solution

Tried all possible solutions including the ones mentioned (thank you) but failed regardless - in the end - resorted to an HD restoration from a previous backup and then an update to Firefox 35.

This resolved the issue.

Could have been related to firefox or a system fault - I don't know - but just didn't have the energy to waste time exploring anymore.

Thanks for the support though - much appreciated !

Tried all possible solutions including the ones mentioned (thank you) but failed regardless - in the end - resorted to an HD restoration from a previous backup and then an update to Firefox 35. This resolved the issue. Could have been related to firefox or a system fault - I don't know - but just didn't have the energy to waste time exploring anymore. Thanks for the support though - much appreciated !