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Problem loading page, but after close out browser, reopen, can open that page

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I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resetting Firefox, disabling extensions, opening in Safe Mode, but these do not work. The only thing that seems to work is if I close out the browser completely, reopen it again, go to this same web page again and it will open. Please help. It is very frustrating to have this continually happen. Many web pages open right away, but many have this same problem on my PC. I have updated to the latest version at the moment, 33.0. I have a Dell PC running Windows XP. Any assistance would be greatly appreciated. I'd rather not have to start using Internet Explorer. Thanks for your help. This even occurs when I go to update Firefox. No data is transmitted. So I quit Firefox, reopen it, and then the download works.

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resetting Firefox, disabling extensions, opening in Safe Mode, but these do not work. The only thing that seems to work is if I close out the browser completely, reopen it again, go to this same web page again and it will open. Please help. It is very frustrating to have this continually happen. Many web pages open right away, but many have this same problem on my PC. I have updated to the latest version at the moment, 33.0. I have a Dell PC running Windows XP. Any assistance would be greatly appreciated. I'd rather not have to start using Internet Explorer. Thanks for your help. This even occurs when I go to update Firefox. No data is transmitted. So I quit Firefox, reopen it, and then the download works.

Modified by roygbiv28

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Version 5.38.4.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • Web Camera
  • Provides additional functionality on Facebook. See our web site for details.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • MetaStream 3 Plugin r4

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers
Uninstall your Norton product using Norton Removal Tool '''https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us'''

Question owner

Dear FredMcD: I ran the Norton Removal tool, but still have the same result. "error checking Windows Firewall 1 Service(s) from Norton/Symantec (Norton) detected 1 processes from Symantec Corporation detected" And cannot turn on Firewall. When I go to the Security Center and click on Windows Firewall, I get the messages: "Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?" I click YES and then it says: "Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service." Thanks any way for your suggestions.

Dear FredMcD: I ran the Norton Removal tool, but still have the same result. "error checking Windows Firewall 1 Service(s) from Norton/Symantec (Norton) detected 1 processes from Symantec Corporation detected" And cannot turn on Firewall. When I go to the Security Center and click on Windows Firewall, I get the messages: "Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?" I click YES and then it says: "Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service." Thanks any way for your suggestions.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

https://support.norton.com

Sorry I could not give more help.

https://support.norton.com Sorry I could not give more help.
guigs 1072 solutions 11697 answers

Weird, ok so the listed extensions in the troubleshooter may have picked something up that was not showing. Do you notice any of the mentioned plugins in the profile extension folder?

Have we tried resetting the internet options from the control panel yet? " 3.) Go to internet explorer options in control panel. Click advanced-reset. Click reset again. This will change any connection settings that firefox uses back to the default." from previous reference.

Weird, ok so the listed extensions in the troubleshooter may have picked something up that was not showing. Do you notice any of the mentioned plugins in the profile extension folder? Have we tried resetting the internet options from the control panel yet? " 3.) Go to internet explorer options in control panel. Click advanced-reset. Click reset again. This will change any connection settings that firefox uses back to the default." from previous reference.

Question owner

Dear Guigs2: I do NOW see that I have both those plug-ins (sorry): Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 and version 12.0.7.148. With the notation: "ASK TO ACTIVATE"

I've reset the internet options along with also checking off "Delete personal settings"

Still same result. Thanks again anyway for all of your help.

Dear Guigs2: I do NOW see that I have both those plug-ins (sorry): Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 and version 12.0.7.148. With the notation: "ASK TO ACTIVATE" I've reset the internet options along with also checking off "Delete personal settings" Still same result. Thanks again anyway for all of your help.
guigs 1072 solutions 11697 answers

Was there much improvement to this with the update this week to version 35?

Was there much improvement to this with the update this week to version 35?

Question owner

Dear guigs2, No change with the latest update to 35.0. :(

Dear guigs2, No change with the latest update to 35.0. :(
guigs 1072 solutions 11697 answers

Ok so to sum up what we have tried new profile, new firewall but the previous one is still detected, virus scan, private window worked for a little bit but the connection resets, update did not help, reset the internet options from the control panel. Try calling your internet provider if contacting norton does not help with connection reset error.

Are you using a proxy for your network connection?

Tools---> Options ---> Advanced ----> (Network Tab) ----> Settings ----> and check "No proxy"
Ok so to sum up what we have tried new profile, new firewall but the previous one is still detected, virus scan, private window worked for a little bit but the connection resets, update did not help, reset the internet options from the control panel. Try calling your internet provider if contacting norton does not help with connection reset error. Are you using a proxy for your network connection? Tools---> Options ---> Advanced ----> (Network Tab) ----> Settings ----> and check "No proxy"

Question owner

I don't have access to firewall. I'll have to see what Norton can tell me about still seeing them when I ran EnumProcess.exe.

Proxy was set for "Auto detect." I've now checked off "No proxy" per your instructions.

I don't have access to firewall. I'll have to see what Norton can tell me about still seeing them when I ran EnumProcess.exe. Proxy was set for "Auto detect." I've now checked off "No proxy" per your instructions.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Norton Firewall is accessed thru the main Norton program. On my Norton 360, it's under Security.

Norton Firewall is accessed thru the main Norton program. On my Norton 360, it's under Security.

Modified by FredMcD

Question owner

Hi FredMcD,

I contacted Norton, they connected to my PC and deleted a whole bunch of files from my registry that were still there. They were almost finished but after a reboot, they could no longer connect.

When I run EnumProcess.exe now, it now only says: Error checking firewall, No Known Processes Detected.

However, I still can't turn on the firewall from my control panel. I guess this PC is pretty messed up.

Hi FredMcD, I contacted Norton, they connected to my PC and deleted a whole bunch of files from my registry that were still there. They were almost finished but after a reboot, they could no longer connect. When I run EnumProcess.exe now, it now only says: Error checking firewall, No Known Processes Detected. However, I still can't turn on the firewall from my control panel. I guess this PC is pretty messed up.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

roygbiv28 said

I contacted Norton, they connected to my PC and deleted a whole bunch of files from my registry that were still there. They were almost finished but after a reboot, they could no longer connect.

In what way? Did you talk to them at the time?

When I run EnumProcess.exe now, it now only says: Error checking firewall, No Known Processes Detected. However, I still can't turn on the firewall from my control panel. I guess this PC is pretty messed up.

Try to do the Full Install of your Norton program. If you already paid for it, log in to your account. If there is still a problem, call support.

In the meanwhile, go to your security settings and start Win firewall.

''roygbiv28 [[#answer-682418|said]]'' <blockquote> I contacted Norton, they connected to my PC and deleted a whole bunch of files from my registry that were still there. They were almost finished but after a reboot, they could no longer connect. </blockquote> In what way? Did you talk to them at the time? <blockquote> When I run EnumProcess.exe now, it now only says: Error checking firewall, No Known Processes Detected. However, I still can't turn on the firewall from my control panel. I guess this PC is pretty messed up. </blockquote> Try to do the Full Install of your Norton program. If you already paid for it, log in to your account. If there is still a problem, call support. In the meanwhile, go to your security settings and start Win firewall.

Question owner

Hi FredMcD, I contacted Norton by Chat. I wanted all of Norton removed and I do NOT want it reinstalled. I use Avast Free now. Norton was using up a lot of my resources.

I still cannot start my windows firewall.

Hi FredMcD, I contacted Norton by Chat. I wanted all of Norton removed and I do NOT want it reinstalled. I use Avast Free now. Norton was using up a lot of my resources. I still cannot start my windows firewall.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers
Try to redownload the program; '''http://windows.microsoft.com/en-us/windows/security-essentials-download'''

Question owner

This is the message I get from microsoft when I try and download: Microsoft Security Essentials is no longer available for Windows XP.

This is the message I get from microsoft when I try and download: Microsoft Security Essentials is no longer available for Windows XP.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Ahh. So much for that. What anti-virus do you want to use? Does it have a firewall?

Ahh. So much for that. What anti-virus do you want to use? Does it have a firewall?

Question owner

Dear FredMcD,

I found Security essentials download from another site and downloaded it and installed. After it finished it gave me the message: "Windows Firewall is still turned off for some unknown error. Try turning it on manually from Windows Security Center"

So I tried again turning it on but no luck. I get the message: "Could not start the Security Center service on Local Computer. Error 1068: The dependency service or group failed to start."

I use AVAST Free Antivirus, but I do not have their firewall.

Dear FredMcD, I found Security essentials download from another site and downloaded it and installed. After it finished it gave me the message: "Windows Firewall is still turned off for some unknown error. Try turning it on manually from Windows Security Center" So I tried again turning it on but no luck. I get the message: "Could not start the Security Center service on Local Computer. Error 1068: The dependency service or group failed to start." I use AVAST Free Antivirus, but I do not have their firewall.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

http://support2.microsoft.com/fixit/

Open the above page. Go down to the 3. At the far right, enter firewall into the search bar.

http://support2.microsoft.com/fixit/ Open the above page. Go down to the '''3.''' At the far right, enter firewall into the search bar.