Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Picking a mailto: link from a received email, just sits there "loading"

  • 2 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur sfhowes

firefox1224
firefox1224
more options

Thunderbird 78.7 on Windows 10.

I received a mail with a link in it that was a mailto: URL (with a trailing ?subject= string).

When I picked the link, it opened a new tab, labelled "Loading", and just sat there for several minutes, until I abandoned it.

I went into "View body as text", and checked the URL looked well-formed; then I copied and pasted just the URL into the search bar in Firefox, and it correctly opened a Thunderbird new mail window.

The display text for the link was just the email address, without the mailto: or query parameter.

Is this a known problem?

Thunderbird 78.7 on Windows 10. I received a mail with a link in it that was a mailto: URL (with a trailing ?subject= string). When I picked the link, it opened a new tab, labelled "Loading", and just sat there for several minutes, until I abandoned it. I went into "View body as text", and checked the URL looked well-formed; then I copied and pasted just the URL into the search bar in Firefox, and it correctly opened a Thunderbird new mail window. The display text for the link was just the email address, without the mailto: or query parameter. Is this a known problem?

All Replies (2)

AgnesRM
AgnesRM
more options

Hi I can't say whether this is known to be related to your particular TB version, but you can search bugs in progress here: https://bugzilla.mozilla.org/home There are some ideas here regarding settings that may prevent some links working properly when clicked in Thunderbird. https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working such as if a setting in TB is wrongly using a specific function for a hyperlink. Hope you will find something helpful there. Agnes

sfhowes
sfhowes
  • Top 25 Contributor
more options

There seems to be a problem with mailto links that include more than just the email address:

https://bugzilla.mozilla.org/show_bug.cgi?id=1677248