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Need help restoring messages missing after profile creation/deletion

Last night I created a new profile in an attempt to fix a problem with downloading mail. (It turned out to be on the ISP's end.) Tonight I briefly opened two copies of … (funda kabanzi)

Last night I created a new profile in an attempt to fix a problem with downloading mail. (It turned out to be on the ISP's end.) Tonight I briefly opened two copies of Thunderbird, one with the old/original profile and one with the new profile, to make sure the download would work. I was able to download my new mail to the original profile, so I moved last night's mail from the new inbox to my original inbox in the new profile, and then deleted the new profile since I don't need it. But now the past six months' worth of mail is missing from both my inbox and my sent folder! They both jump from June 13 to yesterday. I noticed it when I had the two copies open next to each other (those messages were missing in both copies), but thought maybe it was a merge problem and hoped they would be restored when I deleted the second profile. But they weren't. I absolutely did not delete all those messages and many of them are really important. Where did they go and how can I get them back? Help!!!

p.s. Sadly I haven't backed up in a while... :-(

Asked by elkatd 7 izinyanga ezidlule

Answered by david 6 izinyanga ezidlule

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Server settings for TLS 1.2.

In very simple terms, plz, my mail comes thru AOL to TBird. Changing Outgoing/Incoming settings for TLS 1.2, where do I make the changes, in AOL or TBird, or both? Curr… (funda kabanzi)

In very simple terms, plz, my mail comes thru AOL to TBird. Changing Outgoing/Incoming settings for TLS 1.2, where do I make the changes, in AOL or TBird, or both? Currently the settings were picked up by TBird when I installed it in 2020. On TBird they all include the name AOL. (I get mixed up with words like 3rd party and email client) Thank you

Asked by Annette 1 unyaka odlule

Last reply by Annette 1 unyaka odlule

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Suddenly outgoing email stopped working - SMTP issue(s)

I've been using Thunderbird for many years with no problem. I'm now on v. 115.4.2 (64-bit). Suddenly, I can no longer send email. This is the message I get: Sending of t… (funda kabanzi)

I've been using Thunderbird for many years with no problem. I'm now on v. 115.4.2 (64-bit). Suddenly, I can no longer send email. This is the message I get:

Sending of the message failed. An error occurred while sending mail. The mail server responded: <sy777@maine.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

I contacted Spectrum and received their recommended settings. The only difference I have is that my Authentication is set to NONE and theirs to YES OR CHECKED

My incoming email works fine.

Please help!

Asked by sy777 8 izinyanga ezidlule

Last reply by sy777 7 izinyanga ezidlule

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Cannot reduce the message list pane

I upgraded to version 115.2.2 (64 bits), on a Windows 10 OS. I used to be able to reduce the pane of the message list, so that I could expand the contents of a selected … (funda kabanzi)

I upgraded to version 115.2.2 (64 bits), on a Windows 10 OS.

I used to be able to reduce the pane of the message list, so that I could expand the contents of a selected message. But now it has a lower limit, where I cannot push the line up further.

Attached is an image showing the line of concern. I could drag it down, but no further up. How could I change this behavior?

Thanks!

Asked by HK 10 izinyanga ezidlule

Last reply by Paul D 4 izinyanga ezidlule

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From / To / CC are missing from the header display

Using Thunderbird 102.4.1 - have not upgraded for a few days and program was working fine. Switched on today and inbox was rebuilt - and then all the messages are there b… (funda kabanzi)

Using Thunderbird 102.4.1 - have not upgraded for a few days and program was working fine. Switched on today and inbox was rebuilt - and then all the messages are there but the From / To / CC fields are all blank on the message pane. When I reply to a message all the information is available. The From/To/CC is also visible on the summary pane. Same issue on all messages in every folder. Tried to restart in troubleshooting mode with addons disabled but made no difference. I have Header Tools Lite addon - disabled that but does not fix the issue. On Windows 11 and everything was working fine until this morning.

Asked by shamit 1 unyaka odlule

Last reply by shamit 1 unyaka odlule

  • Okugcinwe kunqolobane

Grid lines (or "zebra striping") in Message list view?

In Thunderbird 115 (Supernova) is there a way to configure the Message list view so that it has grid lines, or "zebra striping"? I find it easier visually to look at. T… (funda kabanzi)

In Thunderbird 115 (Supernova) is there a way to configure the Message list view so that it has grid lines, or "zebra striping"? I find it easier visually to look at.

Thanks!

Asked by forrie1 1 unyaka odlule

Last reply by dvdsom23 8 izinyanga ezidlule

  • Kusonjululiwe
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Is this profile recovery process safe ?

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile. Created a n… (funda kabanzi)

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile.

Created a new Profile I copied over the folders:

 IMAPmail
 Mail

and the following files

 key3.db
 logins.json
 cert8.db

and all of the pref.js files (1 through to 141)

The profile folder does show new profile active ( as per this pic https://flic.kr/p/2pjRyRz)

I created the 2 IMAP account login details, I now have access to the inbox for 2 IMAP account, but I do not have any the filed mail (local folders) how do I get these back. This is an important item for me as many years of filed emails.

Asked by rick_hughes 7 izinyanga ezidlule

Answered by rick_hughes 7 izinyanga ezidlule

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Thunderbird 102.1.2 (32-bit) on WIN10

I just upgraded to version 102.1.2 and almost all is working fine. However, when I go to my Newsgroups I now need to enter Username and Password. I have checked the "U… (funda kabanzi)

I just upgraded to version 102.1.2 and almost all is working fine. However, when I go to my Newsgroups I now need to enter Username and Password.

I have checked the "Use Password Manger to remember this password." It works for that time but then a few minutes later I need to do it all over again!!!

Then when I try to go to Tools>Options>Privacy & Security>Passwords the "Options" link does NOT exist!!!

In all the years of using Thunderbird this has never happened before on a Upgrade to a new version.

Is there a fix for this in another update or is there something I am missing??

Thanks,

Les

Asked by lrneidig 1 unyaka odlule

Answered by lrneidig 1 unyaka odlule

  • Okugcinwe kunqolobane

mail folder mix-up

I have Win 10. Sometimes, when people send me emails they go right into the trash folder at the very top. I have so many duplicate folders I dunno what to do I will ad… (funda kabanzi)

I have Win 10. Sometimes, when people send me emails they go right into the trash folder at the very top.

I have so many duplicate folders I dunno what to do

I will add a ss of what it looks like

Asked by hap 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

  • Okugcinwe kunqolobane

Folder view keeps resetting to defaults

I have just installed Thunderbird 91.11.0 (64-Bit) on Kubuntu 22.04 LTS. I would like to have all of my message folders have the following columns: Attachments, Subject… (funda kabanzi)

I have just installed Thunderbird 91.11.0 (64-Bit) on Kubuntu 22.04 LTS.

I would like to have all of my message folders have the following columns:

Attachments, Subject, Received, Size

I can make the change easily enough, but they keep reverting to the default columns. This happens whenever I change folders and return. Sometimes I can actually *see* them change. For example, if I set my desired columns for my Inbox, and then change to a different folder and back to Inbox, I'll see my desired columns - and then they'll change back to the defaults a few seconds later.

I would actually like to apply these same settings to all of my folders. To do that, I have used "Apply columns to..." and selected "Folder and its children" and selected the account at the top of the folder list. I have also tried just applying the view to Inbox.

None of this works. It insists on using the default column list, which I do not want. Ever.

I'll note that this is a new install of both Kubuntu and Thunderbird. This machine suffered major file corruption a couple of days ago from a power loss during an upgrade. To recover, I clean installed everything from scratch into a newly formatted disk.

This machine was previously running Ubuntu 20.04 LTS with an unknown version of Thunderbird (since the machine crashed, I lost the version information). That install did not have this problem.

I would appreciate any suggestions to make a permanent change to the column layout.

Thanks, -Wade

Asked by mozz1 1 unyaka odlule

Last reply by mozz1 1 unyaka odlule

  • Kusonjululiwe

Profile Back up number of files increased after Cox-Yahoo conversion

I back up my TB profile every few months. I just went thru the Cox-Yahoo email conversion and I am getting emails. When I did my back up, I noticed in the properties it… (funda kabanzi)

I back up my TB profile every few months. I just went thru the Cox-Yahoo email conversion and I am getting emails. When I did my back up, I noticed in the properties it had one more folder and the files went from 1311 to 2585 files. Is something wrong? Do I need to compare and research what is causing this or just move on!

Asked by OldBob2 4 emasontweni adlule

Answered by OldBob2 2 emasontweni adlule

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Version 102.0 Some email messages are blank. Possible mail corruption.

Hi, I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying tha… (funda kabanzi)

Hi,

I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that is not related to the email I am opening but from a different email message. Some emails have no HTML content but others are fine.

On my cellular device, I am using the Bluemail app and all messages are there and are fine so it appears to be related to Thunderbird 102 upgrade.

I have used Thunderbird for years and this is an issue I have never seen? I am running an IMAP account.

Thanks,

Mike

Asked by mike611 2 iminyaka edlule

Last reply by Wayne Mery 1 unyaka odlule

  • Kusonjululiwe
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In infinite loop of crash closing - after sorting emails by stars - (Urgent to me)

I was using thunderbird. I accidentally hit the sort by star right above the email list. The application crashed closed. When I reopen it, it immediately crash closes. I … (funda kabanzi)

I was using thunderbird. I accidentally hit the sort by star right above the email list. The application crashed closed. When I reopen it, it immediately crash closes. I can't even get an pointer arrow for long enough to exit myself.

On window 10. Thunderbird was up to date.

Tried - restarting computer. Signing out of TB in the crash report box. Can't get into safe mode.

Asked by curls3 4 iminyaka edlule

Answered by Toad-Hall 4 iminyaka edlule

  • Kusonjululiwe
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Grey/italic folder problem persists even after new installation and deletion of profile

Hello! I have the grey/italic problem that has been reported often here as well. I tried these solutions, but they didn't help: https://support.mozilla.org/en-US/question… (funda kabanzi)

Hello! I have the grey/italic problem that has been reported often here as well. I tried these solutions, but they didn't help: https://support.mozilla.org/en-US/questions/1293067 https://support.mozilla.org/en-US/questions/1246828

I contacted the support of my email provider and he said that the problem is TB and not the IMAP server and I think he is right because logging in on the web the folder structure is fine and all messages are there.

so the final solutions was to reinstall TB. I did this first without deleting my user profile from the folder "roaming", but the problem persisted just the same way, and then I deleted the entire user profiles folder and the issue still exists. this means to me that this wasn't yet a clean new installation so that TB creates the folder structure completely new. To me It seems to me that TB is storing some information still on another location. Might this be?

So, how do I force TB to completely load from scratch the folder structure and it's content?

Best,

Wolfram

Asked by w.lange 2 iminyaka edlule

Answered by w.lange 1 unyaka odlule

  • Okugcinwe kunqolobane

ver 115.2.2 (32-bit) I can't read the preview window or emails. Everything is in a gigantic font on external display

My thunderbird just upgraded to 115.2.2 (32-bit) - my windows is 64-bit - but I can't read the preview window or emails. Everything is in a gigantic font so I see only 2 … (funda kabanzi)

My thunderbird just upgraded to 115.2.2 (32-bit) - my windows is 64-bit - but I can't read the preview window or emails. Everything is in a gigantic font so I see only 2 lines at a time in both the main email edit screen and the preview screen. I tried changing it to Calibri 12 in Settings (it was Calibri 17) but that makes no difference. I also don't like that I have to go through File menu now to get messages for just one account. Is there a way to downgrade back to my old version? I guess that would be 115.2.1. Thank you!

Asked by valarcher 10 izinyanga ezidlule

Last reply by Wayne Mery 7 izinyanga ezidlule

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Cannot send emails from Thunderbird, except from my Default one

Hello, I have 5 email addresses - four I use regularly: TalkTalk1 (Default) and 2, Free-online and Googlemail (haven't upgraded to gmail), and one I haven't for ages (Yah… (funda kabanzi)

Hello, I have 5 email addresses - four I use regularly: TalkTalk1 (Default) and 2, Free-online and Googlemail (haven't upgraded to gmail), and one I haven't for ages (YahooMail). I cannot send emails from any, except from my TalkTalk(TT) default one. I have updated the TalkTalk new Outgoing server settings to the best of my ability, for TalkTalk2 (TT2), Free-online (FOL) and Googlemail (GM) - I can send screenshots for each if necessary: - Server names: all smtp.domain name.net, except FOL: relay.free-online.net (verified on several google searches) - Outgoing port: all changed to 587 - Connection security: all STARTTTLS - Authentication method: all 'Normal password' (I am assuming these would be the same as the ones in the saved login passwords section of Privacy & Security, except for GM which has Incoming server authentication OAuth2 but a normal password in the saved login Passwords) - User name: my email addresses, except for FOL: my name Details: Email providers: TalkTalk, Free-online (Plusnet), Googlemail ISP: Talktalk.net Operating system: MacOS Catalina 10.15.7 Thunderbird version: 102.8.0 Many thanks for your help, it is now the 8th day I spend on this (I am a senior not very techy person).

Asked by Marilou 1 unyaka odlule

Last reply by Marilou 1 unyaka odlule

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Reverting from Thunderbird 'Upgrade' 115.2.2 (32 Bit) Supernova

How do I correct my serious error (when tired) in allowing a Thunderbird 'Upgrade' 115.2.2 (32 Bit) Supernova to install on my Laptop (Windows 10 Home, 64 Bit). I failed … (funda kabanzi)

How do I correct my serious error (when tired) in allowing a Thunderbird 'Upgrade' 115.2.2 (32 Bit) Supernova to install on my Laptop (Windows 10 Home, 64 Bit). I failed to read the Release Notes by trusting Mozilla wouldn't issue such a drastic change without Warnings as it was not just an 'Upgrade'! It has screwed up my Set up, Folders etc., completely changed layout, can't find 'Write Message' tab etc. etc . etc.

The previous Thunderbird Version had many problems further introduced by 'Upgrades' but was at least still had continuity with earlier Versions with a functional MMI (man machine interface) instead of all the changes introduced with the 115.2.2, which in my opinion should be withdrawn completely. N.B My experience in Systems Control, as an Air Traffic Control Engineer, we would throw this out as not fit for purpose.

Help Please and explain how can I revert back to an Earlier Version?

Asked by 100percent 10 izinyanga ezidlule

Last reply by Wayne Mery 8 izinyanga ezidlule

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Gmail with Thunderbird using OAUTH2 - not Connecting nor creating a Cookie

This is my first post. But I have been reading and benefiting from all the expertise I have found here for many years! Thanks to all! Trying to plan ahead for the Gmai… (funda kabanzi)

This is my first post. But I have been reading and benefiting from all the expertise I have found here for many years! Thanks to all!

Trying to plan ahead for the Gmail OAUTH2 change, I upgraded to Tbird 91.9.0.

My Account Settings all transferred to the new version. I do have multi Gmail accounts, as well as other email accounts, but from other posts here, this should matter.

While I am a long term Tbird user, I am a newbie with OAUTH2. I can't seem to connect. So I am writing here for help!

My setup: - Dell notebook running W10 - internet connection strong - am using a Netgear Nighthawk Hotspot Router, which works great with

    everything else, so I really doubt that is an issue

- testing without a firewall; running McAfee - resetting Tbird account back to "Normal Password", then Gmail connects

Incoming Server set to IMAP: imap.gmail.com:993 w SSL/TLS and OAuth2 Outgoing: smtp.gmail.com:465 w SSL/TLS and OAuth2

I have been consistently testing with the same gmail account: - YES, I know my password; it works with both the Gmail web interface,

   or after going back to "Normal Password" instead of OAUTH2

- allow any Alert emails via Gmail Web Interface, repeatedly. - Ran Captcha ... many times! In case someone else reading here needs this, it is here: https://accounts.google.com/b/0/DisplayUnlockCaptcha and you must be logged into the Gmail Web Interface when running this. I have learned to take a pause after running this, for it do its thing.

If Toad-Hall is reading this, I found your list of steps here very helpful: https://support.mozilla.org/en-US/questions/1375558 Worth repeating for others who are struggling, like me.

As recommended here: https://support.mozilla.org/en-US/questions/1373706 Cookies: all cleared Remembered Passwords: all cleared

Also looked at this: https://support.mozilla.org/en-US/questions/1375702 Originally, my cookies WERE blocked. I did need to change my Web Content as recommended in this post:

   Selected: Remember web sites and links I've visited
   Selected: Accept cookies from sites
   Accept third-party cookies: Always
   Keep until : they expire
   Not selected: 'Send web sites 'Do not track'..... 

Also: In Privacy and Security -> Web content -> Exceptions, added: https://accounts.google.com set to 'Allow' and Saved Changes. Then exit Tbird, took a short pause, started Tbird again, per the advice to properly update the files.

Should I be doing BOTH of these? This post shows options: https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20 So if I Select to accept cookies, should I also set the Exception??? I have tested various combinations of these settings, but not seeing a cookie.

In Tbird, when testing to connect, I see:

"Sign in with your Google Account" Enter my account password (I see an error msg here when I typo the password, no error when entered correctly) Also, have checked "Stay Signed In" while trying to Authorize, as recommended. then click Allow on the second screen.

After a few seconds, keep seeing popup in lower right corner of screen: "Authentication failure while connecting to server imap.gmail.com" Sometimes, this msg does not popup, which seems odd to me, but it still fails: Cookies: still empty Password: still empty

I keep updating and reading and updating the setups and testing again, but no cookies for me!


I admit I have gotten off track, testing and reading posts:

Thought my problem might involve Certificates for a while, but now do not think OAUTH2 is using Certificates. Right?

Thought for a bit it might be Javascript disabled, but I am NOT seeing the popup window that shows this error, from this post: https://support.mozilla.org/en-US/questions/1373379 refers to: https://support.mozilla.org/en-US/questions/1286410 Did find my way to Config editor: https://support.mozilla.org/en-US/questions/1349136 Followed this advice: "Click the 3-bar menu icon, Preferences, and find Config. editor at the bottom of the General section. Or, type editor in the search box at the top of Preferences." Then searched for "Javascript" and found most of settings were true, like javascript.enabled is "true". Should everything that a search for javascript finds be set to true? Since I do not see the error msg, I believe this is not my problem.


Stans posted another helpful summary here: https://support.mozilla.org/en-US/questions/1375538 "After you've changed your accounts to OAuth2, delete all records of your Google Account passwords from Thunderbird's password vault (Saved Passwords). With OAuth2, your passwords are not stored by Tbird. Instead, an OAuth2 token (a long string of meaningless characters) is stored in the password field. That's what you should see after completing the OAuth2 process for each of your accounts. You have to do it twice, once for incoming and once for outgoing server. Also, you must allow cookies in Thunderbird's Preferences, otherwise it won't work."

If I am following this correctly, after testing to try and authenticate, I should see a Cookie and a Saved Password being created but they are not.

Think this is my problem!


In Gmail web interface, I am not sure of some settings:

In Manage Your Google Account -> Security:

1. Should Sign-in 2-step verification be on/off? (its off) 2. Third Party apps w access shows Tbird (think this is new, don't recall it before) 3. Allow Less Secure App: turn off (was On for normal pswd; either way fails w OAUTH2) (think I have tested all combinations of the above, with no success) I welcome suggestions on how I should set these to connect with OAUTH2.

I feel like I am getting close here, but I am stuck. Is there anything else, maybe something I have not heard about, like Captcha, that I should try?

Have I missed a setting somewhere? Suggestions???

Meadowlark13

Asked by Meadowlark13 2 iminyaka edlule

Answered by Toad-Hall 2 iminyaka edlule