Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Firefox cannot open any websites on mobile data, but other browsers can

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every oth… (funda kabanzi)

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

Asked by Danington 8 izinyanga ezidlule

Last reply by Danington 7 izinyanga ezidlule

Huge battery drain on Pixel 8 Pro (Android 14)

Noticed my phone having terrible battery life, from battery usage you can see that Firefox is highly likely one of the main culprits. I have observed the same over a few … (funda kabanzi)

Noticed my phone having terrible battery life, from battery usage you can see that Firefox is highly likely one of the main culprits. I have observed the same over a few days on the last two Firefox builds. It seems that it's not respecting the "Restricted" battery usage in Android (or Android is not restricting it, I have no idea), but you can see today's battery usage linked here: https://photos.app.goo.gl/pMByjqq6Q5GigcQu8

Asked by syn 5 izinyanga ezidlule

Last reply by syn 3 izinyanga ezidlule

  • Kusonjululiwe

Using Mozilla as Default Browser

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and andr… (funda kabanzi)

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Asked by Sarecee66 5 izinyanga ezidlule

Answered by James 4 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox rejects all service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

Android Mobile phone Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover? (When proble… (funda kabanzi)

Android Mobile phone

Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

(When problem appeared I have not touched any settings. Phone power off/on does not help.)

Asked by FIREFOX 10 izinyanga ezidlule

Last reply by TyDraniu 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

pages are blank

RE: Pages are blank question by dolanina. I have the same issue...twice now, after clear cache, uninstall and reinstall. Lost bookmarks, etc. Moderator Paul says ask agai… (funda kabanzi)

RE: Pages are blank question by dolanina. I have the same issue...twice now, after clear cache, uninstall and reinstall. Lost bookmarks, etc. Moderator Paul says ask again for help. Also, same as Carl_Spurchise... Same platform and OS, with Firefox version 114.2.0. Please help. Thanks.

Asked by paul.ross 10 izinyanga ezidlule

Last reply by paul.ross 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

tabs always showing black screen

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multipl… (funda kabanzi)

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multiple times and I'm getting tired of having to resign-in to everything and reinstall any add-ons.

Enhanced Tracking Protection is "Standard" and the add-ons page won't load, so I have to go by memory and say I just have UBlock Origin.

Asked by msmwkc 10 izinyanga ezidlule

Last reply by Paul 10 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox Android slows down after extended browsing session

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and la… (funda kabanzi)

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and launch it again. This happens consistently as well after disabling extentions. Firefox is updated to the latest version, 110.

Asked by TA 1 unyaka odlule

Answered by TA 1 unyaka odlule

White screen when accessing Google.com

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago Switch to a different connection - error still occurs Swi… (funda kabanzi)

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago

Switch to a different connection - error still occurs Switch from Firefox to Firefox Focus - error still occurs Clearing cache and cookies - error still occurs

Going to https://one.google.com works Typing in the search bar and viewing the search results works Accessing all other URLs works

Accessing https://www.google.com on Chrome works

How do I resolve the issue?

Asked by DEATHFISH 3 izinyanga ezidlule

Last reply by Paul 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

Gmail Stuck on Loading

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.… (funda kabanzi)

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.

Asked by peter.nanasca 9 izinyanga ezidlule

Last reply by peter.nanasca 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Youtube videos don't load

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressi… (funda kabanzi)

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressing 'play' button.

Seems like only the tabs that have been opened for a while are affected. When opening the same video in the new tab, the issue is gone.

When the app is force stopped and started again, the issue disappears and then appears again after some time.

Installed add-ons: uBlock Origin Privacy Badger Video Background Play Fix

The issue persists when all add-ons are disabled. Can be reproduced when using a mobile network without a VPN connection.

I haven't tried to reproduce the issue with all the add-ons initially disabled.

I've found similar issues, that are however not limited to Youtube: https://support.mozilla.org/en-US/questions/1411513 https://support.mozilla.org/en-US/questions/1419131 https://support.mozilla.org/en-US/questions/1374967

This issue is focused on Youtube, so that hopefully it will be easier to debug.

Thank you for developing and contributing to Firefox for Android. It's a modern and competitive mobile browser. I appreciate your effort!

Asked by Rocking Cat 8 izinyanga ezidlule

Last reply by Paul 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox Not Opening Mail App with Mailto Link

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailt… (funda kabanzi)

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.

Asked by weetie99 7 izinyanga ezidlule

Last reply by weetie99 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

Android app stopped working

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen … (funda kabanzi)

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again.

See attachment, this is what every website looks like for me.

Asked by Simon 10 izinyanga ezidlule

Last reply by Paul 10 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Only blank pages on firefox for android since yesterday.

Hello. My Firefox for Android shows only blank pages on my Samsung A53 5G. Last month I had the same issue but an update was available immediately and it fixed the issue.… (funda kabanzi)

Hello. My Firefox for Android shows only blank pages on my Samsung A53 5G. Last month I had the same issue but an update was available immediately and it fixed the issue. Does anyone have the same issue? Thank you.

Asked by johnny 10 izinyanga ezidlule

Answered by Paul 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Video Features Not Working (Fullscreen, picture in picture, notification panel control)

I have the latest version of Android 13 and Firefox up to date on my phone, but there's been some weird behavior when playing videos as of late. Videos refuse to properly… (funda kabanzi)

I have the latest version of Android 13 and Firefox up to date on my phone, but there's been some weird behavior when playing videos as of late. Videos refuse to properly go fullscreen now. When I tap the fullscreen button, the video moves to the center of the screen but stays in portrait orientation, which is obviously not what I want. In addition, picture-in-picture is not working at all, and the notification control panel (that lets you pause and play minimized videos from the notification) is not appearing even though notifications are not disabled for Firefox. Videos still play, but almost none of the features for them are working. What is going on? Can anyone help?

Asked by Emerson 1 unyaka odlule

Last reply by gokay_ozakturk 11 izinyanga ezidlule

A certain website won't stop loading

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated. I te… (funda kabanzi)

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated.

I tested this in another browser called Google Chrome, and the issue is not present there.

I have a Redmi Note 11 Pro 5G running Android 13.

Asked by KnockoffFeline 5 izinyanga ezidlule

Last reply by KnockoffFeline 4 izinyanga ezidlule

Rendering Bug on Adreno 308 GPUs from Version <=115 reappeared in 121

About half a year ago, there was a problem with parts of webpages being blocked out by rectangles in background colour on some Android devices. As I understand it, that w… (funda kabanzi)

About half a year ago, there was a problem with parts of webpages being blocked out by rectangles in background colour on some Android devices. As I understand it, that was a problem with hardware optimization on Adreno 308 GPUs, as my phone has. The problem was fixed in 116.

Now, in 121 (and possibly earlier), the problem is back on my phone with this GPU.

E. g. on https://tvtropes.org/pmwiki/pmwiki.php/Main/ForgottenTrope, there is a white block in the second paragraph, hiding a part starting with the second half of the second line and two lines more. The text becomes visible line by line when I zoom in.

I found an entry in bugzilla, https://bugzilla.mozilla.org/show_bug.cgi?id=1843749, which seems to pertain to the problem. It was closed with the fix in 116. I guess it needs to be reopened, or a new one referencing this one?

What can I do to set the wheels in motion so the problem will be solved once again?

Asked by Garrett24 3 izinyanga ezidlule

Last reply by Garrett24 3 izinyanga ezidlule

  • Kusonjululiwe

JavaScript and Firefox are both screwing up my life and android phone

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't ope… (funda kabanzi)

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't open links because I need to enable JavaScript. I cannot use the suggested fix i.e. about:config. Doesn't work.

Just a few minutes ago I was able to post a DISAPPEARING query and then somehow I'm not in Firefox and when I try to log in WHICH I DID just minutes before I'm told my password doesn't work or I need to use primary acct which I try and still get told it's WRONG. So now I think I'm here by signing in with Gmail but the problems keep multiplying until I can't remember all the steps I took when something worked and a second later it was bad page or some warning or this that and the other. WHY THE "&?$ isn't there a fix I can complete before I die of old age? HOW DO I ENABLE JAVASCRIPT and why did it quit working?

Asked by KC 4 izinyanga ezidlule

Answered by Paul 4 izinyanga ezidlule