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Firefox freezing showing frozen image of recently viewed flash objects, and repeatedly crashing
Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and other flash objects, although it may not be all specific to flash. I can't remember exactly but there may have been some non-flash things showing too, but as far as I'm aware it was flash. It keeps doing this repeatedly and finally crashes. If I could give a number of how many times I've had to go through these repeated crashes, they have happened about 500-1000 times in the last 6-ish months. I can't go a day without them. They happen numerous times a day.
And here's the bit that stumps me. I've did the normal extension troubleshooting procedure, but even when every single plugin has been disabled at one point, it still crashes, so no extension can be the problem (also these crashes started about a year ago and the plugins and extensions hadn't been causing many problems before then). I also tested plugins, disabling any I didn't need and thought could be causing a problem, but it still crashed. I have even uninstalled and reinstalled flash, and updated it numerous times in the hope that the crashes would stop. But they haven't. I have EVEN switched from Firefox Beta (which I was in when it started) to Firefox (which still caused crashes) and now to Aurora, which, as you guessed it, STILL causes crashes. I can be on any page at all and it will crash. I have sent hundreds and hundreds of angered crash reports, no update or fix has been given that has helped the problem. I'm pretty desperate for answers at this point.
Below are all the crashes that have happened this month.
bp-3cf15d06-0af3-4c27-af30-fab682140408 08/04/2014 5:24 PM bp-993c4891-3988-4041-900c-a229c2140408 08/04/2014 2:46 PM bp-60010b1f-0c6c-4c5a-bd55-306962140407 07/04/2014 8:37 PM bp-224b5e85-e936-413c-bf51-4bf6b2140406 06/04/2014 8:58 PM bp-hr-20140406-d20e5ab4-457e-41d5-86b6-f9da20581a1c 06/04/2014 8:38 PM bp-3a88b0a5-9c23-4f5e-a0b9-47ff62140405 05/04/2014 8:05 PM bp-d9ee2ea8-de92-4e3a-8ae7-d36492140405 05/04/2014 11:37 AM bp-ba89ab53-3934-4909-9e5e-70d492140404 04/04/2014 11:11 PM bp-2555d35d-d58f-4460-bff3-02d3c2140404 04/04/2014 9:19 PM bp-ccc842cb-eeb1-4897-8115-3577b2140403 03/04/2014 11:27 PM bp-fefea139-37c7-476e-924b-eddbc2140403 03/04/2014 4:25 PM bp-hr-20140402-e73f3f8f-bed7-4ae0-b8e2-821a73ab9520 02/04/2014 6:31 PM bp-5c00902a-526c-4b76-95df-a08dc2140401 01/04/2014 10:45 PM bp-4d355b0b-0701-4870-bf26-fbd732140401 01/04/2014 5:39 PM
(If you find these on Mozilla crash stats, beware of strong language in the user comments. I was pretty angry when they happened.)
Please help, thanks.
Okulungisiwe ngu cor-el
All Replies (18)
Right I tried it in Safe Mode and it STILL crashed (unbelievable I know). Normally I have AdBlock enabled anyway, but it still crashed with that.
Here are all crash IDs since 6:00pm 17th June:
bp-c4fac391-c8f1-474a-8c4c-a3fa32140622 22/06/2014 6:40 PM bp-6ad2c679-b8ad-4246-9255-bccb82140622 22/06/2014 2:20 PM bp-660af79d-8e8b-46ae-8b85-331e52140622 22/06/2014 1:21 PM bp-fc4dc729-a170-4257-8522-6f6a42140621 21/06/2014 11:27 PM bp-hr-20140621-8507ff89-2bbe-4c01-a4fc-057711d50920 21/06/2014 1:24 PM 8821aa9d-a216-4e5a-ba3e-27030e513685 20/06/2014 5:38 PM bp-hr-20140619-b42214e7-ae4f-4624-8f20-7e3f0e650d6f 19/06/2014 6:26 PM bp-hr-20140619-d6c25298-af47-48dd-8f42-bb725f0d21c1 19/06/2014 6:24 PM bp-hr-20140619-01068256-211c-4a45-9139-46dec4555a18 19/06/2014 6:23 PM bp-ad36dc71-f2a8-48e9-b2df-60cbf2140619 19/06/2014 6:23 PM ddda6395-3993-4eb0-b5c6-6d95852e13b9 19/06/2014 6:22 PM bp-hr-20140619-6a4b287c-25ea-4c03-a187-aa97846893c5 19/06/2014 6:22 PM bp-hr-20140618-b2f5f7d1-8d7f-4fe4-91bc-dfd3f2dd5335 18/06/2014 11:20 PM bp-hr-20140618-e1e0bd52-f81a-4c10-883f-68baa2c1a0a2 18/06/2014 11:20 PM bp-hr-20140618-9263dd83-d792-4447-9fd3-6183359f56b6 18/06/2014 6:15 PM bp-hr-20140618-0bea38d7-1cea-4cb6-806d-1da6745892c4 18/06/2014 6:05 PM bp-hr-20140617-7fb4a6c2-46c5-4c17-9946-3a526fe8a254 17/06/2014 8:34 PM bp-hr-20140617-a6480328-093e-4a2b-b186-dc40450006c7 17/06/2014 8:33 PM bp-hr-20140617-7d2f6a80-eda9-4c48-96be-15d5595f9aaf 17/06/2014 6:02 PM 0cbc70ad-200e-4da3-ad57-6f685daadcd2 17/06/2014 6:00 PM
Forgot to mention, the very last crash (i.e. the top one) is the one in Safe Mode.
I had actually had to try to restart in Safe Mode MANY times because it wouldn't restart after clicking restart in safe mode, it would just close.
what happens if you set the preference to false
So I set whatever that was to false but it doesn't seem to have had any effect. I switched to the YouTube HTML5 player and now when firefox does freeze it doesn't show those freeze frames of a youtube video, but for the past few weeks I've been having this other problem where every now and then elements in a webpage keep flashing black rapidly and just disappear and corrupt, and if I wait long enough the same thing happens to the firefox UI, it rapidly appears and disappears. Normally this results in a freeze and a crash, but not all the time, for example it happened just now and I was able to screenshot it.
Also note that HTML5 video playback is almost always flashing black too.
Wait I've just checked in about:config that layers.offmainthreadcomposition.enabled WASN'T disabled, so I did that just now and I'll report back any effects.
Yeah it didn't seem to do anything at all unfortunately. Crashing seems to becoming more frequent now.
Here are the latest crash reports:
bp-495171bb-d8c2-40c9-bef7-2a4af2140712 12/07/2014 4:06 PM bp-103ae2ce-d6cf-4db6-81c4-fd3552140712 12/07/2014 2:19 PM 5d3cc939-a685-469c-a14d-9d30a5fe6349 12/07/2014 1:15 PM bp-60fd20af-cc3d-41ff-9b31-3b6062140711 11/07/2014 5:37 PM bp-986d03eb-16ac-48cf-b9f6-70c002140711 11/07/2014 4:52 PM bp-e99babd1-d025-4989-b5e3-395f82140711 11/07/2014 3:08 PM bp-3b3de6e6-c65c-415b-b3b6-5a3062140710 10/07/2014 9:12 PM bp-c499fde7-edc6-4f15-b8a0-99be12140710 10/07/2014 3:45 PM bp-b5d826a8-e090-448e-ad5c-bd5ba2140707 07/07/2014 7:36 PM bp-8c67f4ba-7ef4-4520-bc6f-66ae92140706 06/07/2014 2:00 PM bp-cd804a67-1a3a-4bd1-be35-b0bb62140706 06/07/2014 1:24 PM bp-624caf63-9715-4d42-a7e3-6aec92140705 06/07/2014 12:06 AM
Hi SpikeballUnion, As they work on the memory shrink and large memory allocation: one of the bugs affected mentioned that there were changing not wanting 2 GB+ arrays being called. Does there happen to be a web page where this may be consistently happening on?
The issue is waiting on a bug that is investigating "virtual memory *fragmentation* leading to premature exhaustion" which can happen when the browser is left open for a few days, or starts to allocate smaller amounts of memory when it is already using a large amount. (2-3gb threshold) as far as I read.
Where there any improvements seen in 33?
Your crashes are very much all over the map. And almost no two are alike. A sampling below including a few bug reports.
I'm probably not a good person to advise on this situation ... but other than reducing your addon count I'm not sure what to say other than hang tight, wait a month and see what gets better.
https://bugzilla.mozilla.org/show_bug.cgi?id=984379 984379 – crashes [NS_ABORT_OOM(unsigned int) | nsAString_internal::Assign(wchar_t const*, unsigned int] because of loading streaming videos https://crash-stats.mozilla.com/report/index/60010b1f-0c6c-4c5a-bd55-306962140407 [@ mozalloc_abort(char const* const) | mozalloc_handle_oom(unsigned int) | moz_xmalloc | mozilla::dom::exceptions::JSStackFrame::CreateStack(JSContext*, int)] - Firefox 30.0a2 Crash Report - Report ID: 60010b1f-0c6c-4c5a-bd55-306962140407 https://crash-stats.mozilla.com/report/index/3a88b0a5-9c23-4f5e-a0b9-47ff62140405 [@ mozalloc_abort(char const* const) | NS_DebugBreak | nsDisplayListBuilder::Allocate(unsigned int)] - Firefox 30.0a2 Crash Report - Report ID: 3a88b0a5-9c23-4f5e-a0b9-47ff62140405 https://crash-stats.mozilla.com/report/index/d9ee2ea8-de92-4e3a-8ae7-d36492140405 [@ js::types::HashSetLookup<jsid, js::types::Property, js::types::Property>] - Firefox 30.0a2 Crash Report - Report ID: d9ee2ea8-de92-4e3a-8ae7-d36492140405 https://crash-stats.mozilla.com/report/index/ba89ab53-3934-4909-9e5e-70d492140404 [@ NS_ABORT_OOM(unsigned int) | nsTextFragment::AppendTo(nsAString_internal&)] - Firefox 30.0a2 Crash Report - Report ID: ba89ab53-3934-4909-9e5e-70d492140404 https://crash-stats.mozilla.com/report/index/ccc842cb-eeb1-4897-8115-3577b2140403 [@ NS_ABORT_OOM(unsigned int) | PL_DHashTableInit(PLDHashTable*, PLDHashTableOps const*, void*, unsigned int, unsigned int) | nsTHashtable<nsPtrHashKey<nsIFrame> >::Init(unsigned int)] - Firefox 30.0a2 Crash Report - Report ID: ccc842cb-eeb1-4897-8115-3577b2140403 https://crash-stats.mozilla.com/report/index/fefea139-37c7-476e-924b-eddbc2140403 [@ mozalloc_abort(char const* const) | mozalloc_handle_oom(unsigned int) | moz_xmalloc | mozilla::dom::exceptions::JSStackFrame::CreateStack(JSContext*, int)] - Firefox 30.0a2 Crash Report - Report ID: fefea139-37c7-476e-924b-eddbc2140403 https://crash-stats.mozilla.com/report/index/5c00902a-526c-4b76-95df-a08dc2140401 [@ mozalloc_abort(char const* const) | mozalloc_handle_oom(unsigned int) | moz_xrealloc | nsStreamLoader::WriteSegmentFun(nsIInputStream*, void*, char const*, unsigned int, unsigned int, unsigned int*)] - Firefox 30.0a2 Crash Report - Report ID: 5c00902a-526c-4b76-95df-a08dc2140401 https://bugzilla.mozilla.org/show_bug.cgi?id=984033 984033 – Large OOM in nsStreamLoader::WriteSegmentFun https://bugzilla.mozilla.org/show_bug.cgi?id=720857 720857 – crash nsDocumentEncoder::EncodeToString https://crash-stats.mozilla.com/report/index/c4fac391-c8f1-474a-8c4c-a3fa32140622 [@ mozilla::layers::BasicCompositor::BeginFrame(nsIntRegion const&, mozilla::gfx::RectTyped<mozilla::gfx::UnknownUnits> const*, mozilla::gfx::Matrix const&, mozilla::gfx::RectTyped<mozilla::gfx::UnknownUnits> const&, mozilla::gfx::RectTyped<mozilla::gfx::...] - Firefox 32.0a2 Crash Report - Report ID: c4fac391-c8f1-474a-8c4c-a3fa32140622 </p>
guigs2, update 33 is not being given to me yet. I'm still having the issue I mentioned earlier where it keeps asking me to download the exact same version every time even when I update. Only after a long while does it actually change. It's been asking me to update to 32.0a2 for over a month now on almost every startup.
And the crash happens on absolutely any webpage. There is something seriously going wrong because when it freezes the fact it is displaying random freeze frames of flash objects (YouTube videos) I've been watching 10 or more minutes before means there's something keeping them and accumulating them in memory. But then again even when I switched to HTML5 player it doesn't do the freeze frame thing but it still crashes.
And Wayne Mery disabling all addons was one of the first things I tried, then quite recently I tried in Safe Mode to no avail. Still crashes. It's like I can't escape it.
I will wait and see in future updates.
There are still a lot of reports that are about out-of-memory issues.
You could try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Ok I will try to do a clean reinstall as it seems to be the only option left,
but there's one thing I need to ask before I do it.
If I copy all the addons in my "Profile" folder, then also copy the places.sqlite, reinstall the program, then copy back those files, will that save all my personal data?
And also what about tabs? (Because I have 42 important ones in use which I need to save somewhere)
Hi SpikeballUnion, Will that save all of your personal data? This will depend what you want to save. The data will be listed Here "What information is stored in my profile"
Tabs specifically are in either the specific session, if you have remember tabs from last time selected sessionstore.js, sessionstore.bak and sessionstore-xxxxxxx.bak.
I uninstalled and reinstalled firefox to no effect. Can I just clarify whether or not I had to delete a folder such as the profile folder?
Did you delete the Firefox program folder or at least check that there were any files left in it before reinstalling Firefox?
Did you try to boot the computer in windows Safe Mode?
No I'll try that next, but I'm not that keen on booting in Safe Mode since my laptop is quite old and rebooting is often unstable, and not only that but it takes literally 15 minutes to get up and ready and then 10 more minutes to get all my applications running (including Firefox)
but I do have this extra information to share:
These glitches pictured above are happening almost all the time, and they almost always preceed a crash.
> Did you delete the Firefox program folder or at least check that there were any files left in it before reinstalling Firefox?
This won't be the issue - he's had issues across several channel versions and several installs.
The crashes are OOM so the short term scenaro (assuming no immediate fixes in firefox) are the typical suspects: addons, too many tabs, or a problematic URL.
My advice is to a) to address your slow PC issues clean up your PC. It shouldn't take 15 minutes to get back to a running state. get rid of software you don't need especially the big stuff, update the rest, delete/offload files like hell to get to at least 30-40% free disk and defrag it several times b) get rid of as many firefox addons as you can, these can be a source instability. There are probably only a couple in your list that you can't live without. Be ruthless. c) enable 3GB support on your vista so you can get 3GB for firefox, which is by default limited to 2GB on your 32bit OS d) find out which previous version of firefox was most stable for you, and use that version until mozilla sorts out these memory issues.
oh, and install flashblock addon if you have not already