Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Browser crashes every time I try to save an image

  • 1 baphendule
  • 15 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu user709721

MinisitePro
MinisitePro
more options

Any activity that involves selecting a folder causes "Firefox Not Responding" error. So I cannot save an image or change the default download folder. The same issue occurs using Chrome v33 but not Opera v20.0.

I'm using Firefox v28.0 on a Windows 7 64 bit system.

Started happening a couple of days ago. Worked my way through all of the suggestions online, including deactivating plugins.

Any activity that involves selecting a folder causes "Firefox Not Responding" error. So I cannot save an image or change the default download folder. The same issue occurs using Chrome v33 but not Opera v20.0. I'm using Firefox v28.0 on a Windows 7 64 bit system. Started happening a couple of days ago. Worked my way through all of the suggestions online, including deactivating plugins.

All Replies (1)

user709721
user709721
more options

Hey,

Thanks for contacting Mozilla. We're sorry to hear that Firefox is crashing! In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thanks!

Curtis

Mozilla Support volunteer