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Browser crashes every time I try to save an image

Kuphostiwe

Any activity that involves selecting a folder causes "Firefox Not Responding" error. So I cannot save an image or change the default download folder. The same issue occurs using Chrome v33 but not Opera v20.0.

I'm using Firefox v28.0 on a Windows 7 64 bit system.

Started happening a couple of days ago. Worked my way through all of the suggestions online, including deactivating plugins.

Any activity that involves selecting a folder causes "Firefox Not Responding" error. So I cannot save an image or change the default download folder. The same issue occurs using Chrome v33 but not Opera v20.0. I'm using Firefox v28.0 on a Windows 7 64 bit system. Started happening a couple of days ago. Worked my way through all of the suggestions online, including deactivating plugins.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36

Eminye Imininingwane

Curtis Parfitt-Ford 33 izisombululo 363 izimpendulo
Kuphostiwe

Hey,

Thanks for contacting Mozilla. We're sorry to hear that Firefox is crashing! In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Thanks!

Curtis

Mozilla Support volunteer

Hey, Thanks for contacting Mozilla. We're sorry to hear that Firefox is crashing! In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. Thanks! Curtis Mozilla Support volunteer