Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Photos are loading incomplete, or not at all.

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Matt

more options

Photos included in a message are opening with only a sliver of the photo visible. The rest of the photo is a grey box. When I save them, or try to open them in Picasa, they are still damaged. If I check my mail on my Android phone, or my Ipad, the photos load just fine, so it is not the photo itself, but rather how Thunderbird is managing them. I have looked for help on this, and found a forum where someone had the exact same problem with Thunderbird, but that was two years ago, with the 16.1 version. I have tried reloading the current (24) version, and even tried downloading the 17.1 version. No success. Any suggestions?

Photos included in a message are opening with only a sliver of the photo visible. The rest of the photo is a grey box. When I save them, or try to open them in Picasa, they are still damaged. If I check my mail on my Android phone, or my Ipad, the photos load just fine, so it is not the photo itself, but rather how Thunderbird is managing them. I have looked for help on this, and found a forum where someone had the exact same problem with Thunderbird, but that was two years ago, with the 16.1 version. I have tried reloading the current (24) version, and even tried downloading the 17.1 version. No success. Any suggestions?

All Replies (1)

more options

What was the solution with V16?

What type of images are these? size? Does the same occur if attachment scanning is disabled in your anti virus?