No Help Option for Script Errors
There have been dozens of complaints about script errors and Firefox crashing, but there have only been 2 responses. The basic response to a cadre of problems is select "HELP" and then do a system reset. First the is no HELP menu item/icon on my version across either the banner of the page-foot. No the the item listed as icon produce no secondary HELP icon either!!! So that solution is worthless. I did find a reset button under SETTINGS, but it does nothing??? Tried it several times. The response mentioned eliminating all extensions/add-ons (manual reset) , time consuming (hours) and not a true solution since the problem, if solved in this manner, is usually not identified and really solves nothing. Like finding your horse/(pet fox :) is getting sick from something it ate and so the solution is to deny it all food and never feed it again. RIDICULOUS SOLUTION The main problem is that FIREFOX has no self diagnostics nor is any web-based FIREFOX diagnostic tool available to determine if if has a conflict/potential conflict with an extension/add-on and notify the user with the option to disconnect/delete/terminate the offending software. My most frequent problem is with gmail when I try to open an email, NON-RESPONSIVE SCRIPT ERROR and no matter whether I select stop script or run script..the page crashes/freezes. I have excellent bandwidth and other IE interfaces using the wireless do not have this problem. This problem and its lack of a non-draconian, reasonable and effective 1-2-3 solution lays squarely at the feet of FIREFOX?Mozilla designers and support staff.
Isisombululo esikhethiwe
I agree that Flash might be the culprit. However, a little browser hygiene sometimes helps as well...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove your Google cookies (save any pending work first). While viewing a page on google.com (can be search, doesn't have to be Gmail), try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try Gmail again. Does that help?
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1All Replies (4)
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 11.9 r900
- Shockwave Flash 11.8 r800
You can find the installation path of all plugins on the about:plugins page.
You can open the about:plugins page via the location bar.
You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
You can check for problems with current Flash plugin versions and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Isisombululo Esikhethiwe
I agree that Flash might be the culprit. However, a little browser hygiene sometimes helps as well...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove your Google cookies (save any pending work first). While viewing a page on google.com (can be search, doesn't have to be Gmail), try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try Gmail again. Does that help?
By the way, if you decide you want to use the Reset feature, it can be found on the Troubleshooting Information page. Either:
- classic menu bar: Help > Troubleshooting Information
- orange Firefox button: Help > Troubleshooting Information
- address bar: type or paste about:support and press Enter
More info on what you keep and what you lose with the Reset feature: Refresh Firefox - reset add-ons and settings.
To jscher2000 & cor-el
Thank you both very much, I got 2 very good answers with well delineated steps towards resolution. Very professional, thanks.
Sugestion 1
I first disabled, then deleted the older Shockwave version (I thought (erroneously) that older software versions were auto-deleted upon newer installs of the same product).
Suggestion 2
I cleared all the web content [it was at 343mb against a 350mb limit...no room at the inn :) Note: I could not find an "Orange button" on my interface or on any drop down???...no "Tools" option was present but i found by r clicking banner and installing -Tool Bar-
Suggestion 3
Cleared all the gmail cookies!
Best wishes,
Nolan
PS VERY FAST RESPONSE OVER A HOLIDAY WEEKEND!!! I'm impressed (-;
Okulungisiwe ngu cor-el