In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Extensions

Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: true ID: web2pdfextension@web2pdf.adobedotcom

Name: GreatArcadeHits Add-on Version: 1.0.0 Enabled: true ID: {B21F5E31-B8E8-41CD-B74C-168A71A10E49}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 24.0 font.internaluseonly.changed: false font.name.serif.x-western: Arial gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://search.yahoo.com/search?ei=utf-8&fr=greentree_ff1&type=219247&ilc=12&p= network.cookie.prefsMigrated: true places.database.lastMaintenance: 1382107050 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_DCP-7040_Printer.print_bgcolor: false print.printer_Brother_DCP-7040_Printer.print_bgimages: false print.printer_Brother_DCP-7040_Printer.print_colorspace: print.printer_Brother_DCP-7040_Printer.print_command: print.printer_Brother_DCP-7040_Printer.print_downloadfonts: false print.printer_Brother_DCP-7040_Printer.print_duplex: 0 print.printer_Brother_DCP-7040_Printer.print_edge_bottom: 0 print.printer_Brother_DCP-7040_Printer.print_edge_left: 0 print.printer_Brother_DCP-7040_Printer.print_edge_right: 0 print.printer_Brother_DCP-7040_Printer.print_edge_top: 0 print.printer_Brother_DCP-7040_Printer.print_evenpages: true print.printer_Brother_DCP-7040_Printer.print_footercenter: print.printer_Brother_DCP-7040_Printer.print_footerleft: &PT print.printer_Brother_DCP-7040_Printer.print_footerright: &D print.printer_Brother_DCP-7040_Printer.print_headercenter: print.printer_Brother_DCP-7040_Printer.print_headerleft: &T print.printer_Brother_DCP-7040_Printer.print_headerright: &U print.printer_Brother_DCP-7040_Printer.print_in_color: true print.printer_Brother_DCP-7040_Printer.print_margin_bottom: 0.5 print.printer_Brother_DCP-7040_Printer.print_margin_left: 0.5 print.printer_Brother_DCP-7040_Printer.print_margin_right: 0.5 print.printer_Brother_DCP-7040_Printer.print_margin_top: 0.5 print.printer_Brother_DCP-7040_Printer.print_oddpages: true print.printer_Brother_DCP-7040_Printer.print_orientation: 0 print.printer_Brother_DCP-7040_Printer.print_page_delay: 50 print.printer_Brother_DCP-7040_Printer.print_paper_data: 1 print.printer_Brother_DCP-7040_Printer.print_paper_height: 11.00 print.printer_Brother_DCP-7040_Printer.print_paper_name: print.printer_Brother_DCP-7040_Printer.print_paper_size_type: 0 print.printer_Brother_DCP-7040_Printer.print_paper_size_unit: 0 print.printer_Brother_DCP-7040_Printer.print_paper_width: 8.50 print.printer_Brother_DCP-7040_Printer.print_plex_name: print.printer_Brother_DCP-7040_Printer.print_resolution: 0 print.printer_Brother_DCP-7040_Printer.print_resolution_name: print.printer_Brother_DCP-7040_Printer.print_reversed: false print.printer_Brother_DCP-7040_Printer.print_scaling: 0.70 print.printer_Brother_DCP-7040_Printer.print_shrink_to_fit: false print.printer_Brother_DCP-7040_Printer.print_to_file: false print.printer_Brother_DCP-7040_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_DCP-7040_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_DCP-7040_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_DCP-7040_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1380817365

Graphics

Adapter Description: NVIDIA GeForce GTX 660 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 Device ID: 0x11c0 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 1-18-2013 Driver Version: 9.18.13.1106 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10 Version in use: 4.10

NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1

Maybe you have this malware(GreatArcadeHits ads) on your pc beacuse there is an exstension in your firefox named GreatArcadeHits.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Ran malware scanner with nothing coming up. The "Flowplayer is a pop up and says "Flowplayer" in bold print. These are video ads and very annoying. And I still get pop up adds even though I have "do not allow pop up window" checked. Thanks Nellus91 for your help. Dave

For popup ads i would recommend to you ABP addon

You can also try a scan with this program:

• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes