Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Downloaded software installation cannot proceed as installed JRE not detected?

  • 4 uphendule
  • 4 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu henryslt

more options

I downloaded a software and click the to install. After the welcome screen and choosing the language, a screen pop up saying no valid Java runtime environment has been detected. You need to install JRE 1.6 or above. I have already the latest JRE 7 installed. What should I do? Thanks

I downloaded a software and click the to install. After the welcome screen and choosing the language, a screen pop up saying no valid Java runtime environment has been detected. You need to install JRE 1.6 or above. I have already the latest JRE 7 installed. What should I do? Thanks

All Replies (4)

more options

If I understand your situation correctly, the installation you have dowloaded using Firefox requires an older version of JRE. You can dowload and install it from here:

JRE 6 downloads

Different versions of JRE can coexist, so you will end up with two versions that will not interfere.

more options

Note that Firefox needs a 32 bit Java version being a 32 bit application.

If that other program requires a 64 bit Java version and you only have the 32 bit Java version then you need to install the 64 bit Java version as well.

See Java Platform > Java SE 7U25 (JRE Download)

more options

Thanks, smo. I did as you suggested but I still get the same. The error message refers to JRE 1.6 or over. Seems like a very old version. I am running Window 7 64 bits and latest Firefox. Someone suggested running from the root directory. That didn't work either. Appreciate any other advice. cheers, henryslt

more options

Thanks, JRE 7 is installed. Tried JRE 6. Still don't work.

cheers, henryslt