Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

News and other story videos will not play in Firefox for Yahoo v20.0.1,adobe and java are current. All I get is a circle going around, videoes work fine in IE9.

  • 6 uphendule
  • 10 zinale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu S1

more options

All plug-ins are up to date and current, have disabled and checked for problem plug-ins with no results. I have uninstalled and reinstalled Firefox, Adobe Flash Player, Java, Real Player multiple times with no results. Have also uninstalled my antivirus program temporarily with no results.

All plug-ins are up to date and current, have disabled and checked for problem plug-ins with no results. I have uninstalled and reinstalled Firefox, Adobe Flash Player, Java, Real Player multiple times with no results. Have also uninstalled my antivirus program temporarily with no results.

Isisombululo esikhethiwe

Problem solved! I downloaded and installed Firefox 24.0 Beta. Apparently Mozilla programming team made all the right changes in the new release. Now all videos starting working on Yahoo and BBC.

Link: http://www.mozilla.org/en-US/firefox/channel/#beta

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

more options

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.

If not, see this:
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fi...

more options

Have tried all the things you listed plus everything under Firefox help guide to no avail so far. The problem persists in safe mode and I have reset Firefox multiple times with no results.

more options

Do you have a content filter or Firewall perhaps blocking assets from yahoo?

more options

No have not changed any settings in browser and have tried with firewall disabled with no success either.

more options

I have the same problem, and I have tried all the troubleshooting and checked other support articles and users with similar problems, but still no luck. (Firefox 23.0.1, Windows 8, on a new sony i7 laptop)

All plugins are up to date. Internet Explorer plays all these files without any problem, so I know it has to be Firefox issue or bug.

For example, I cannot play this video on Firefox, but it plays on IE:

http://autos.yahoo.com/blogs/open-road/top-five-sleeper-cars-video-205832307.html?vp=1

more options

Isisombululo Esikhethiwe

Problem solved! I downloaded and installed Firefox 24.0 Beta. Apparently Mozilla programming team made all the right changes in the new release. Now all videos starting working on Yahoo and BBC.

Link: http://www.mozilla.org/en-US/firefox/channel/#beta