Firefox keeps stalling and crashing; Adobe plug-in has been updated, but still says it's "out of date" on my add-in page...
I don't have any "out of the norm" add-ons...
I recently experienced Firefox continuously crashing whenever I try to attach a PDF to an e-mail in Yahoo (not a large file size - about 300kb). I checked my add-ons to see if there was an issue there, and noticed there was a message stating "Adobe Acrobat is known to be vulnerable and should be updated message", even though I thought I had already updated it.
I went ahead and re-downloaded anyhow... it successfully installs, and then I still get the same error message.
Furthermore, this issue was recently added on top of my Firefox already running slow and crashing... I often clear my cache and have tried running in safe-mode as well, although this doesn't allow me full capabilities...
The only thing that seems to be different is the issue with the Adobe Add-on and a recent Java update. Are there instabilities in these?
How do I fix the issue with Adobe? I need to be able to upload, download, and view PDFs...
All Replies (5)
Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.
In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:
Flash Plugin - Keep it up to date and troubleshoot problems
Adobe Flash plugin has crashed - Prevent it from happening again
Flash 11.3 doesn't load video in Firefox
Other, more technical information about these issues can be found under these Links:
http://forums.adobe.com/thread/1018071?tstart=0
http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html
Please tell us if this helped!
Thanks for your reply - I did double check and go back through the steps mentioned above - unfortunately I am still experiencing crashes.
Adobe Reader XI (11.0.02) is the latest version. Your More system details shows Adobe PDF Plug-In For Firefox and Netscape 10.1.4
When I click on your link (or go to the site through the Firefox add-on page), it takes me to Adobe 10.1.4 and shows that as the latest version.
Is there a reason I'm unable to find / install the latest version?
Hi Edmeister,
It looks like the Adobe Reader XI (11.0.02) is only available for Macs.. and all Adobe Reader XI versions are pro and cost money...
I'm not sure if that was a product plug or not by anyhow...
The most up-to-date version of Adobe Acrobat that I've found is Reader X (10.1.4) which is what I have installed...