Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

On my new web site Dashboard, when making any Chamges or Updates, I either get a AJAX Issue or FF CRASHES, is there a Fix for this?

  • 4 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu PaxFoto

more options
  • Length of time - last 4 months, starting with FF V16 thru V20.
  • Frequency - On every dashboard attempt to Update my new web site pages, using RedFrame.com.
  • Errors - window message - "AJAX issue here - 0 Reason -error" when update icon Hangs or Freezes. (photos available).
  • RedFrame Support - Crashes & hangs are attributed to Missing, Corrupt, or Old Code on FireFox.
  • Web browsers either not affected or minimally affected - Google Chrome (most stable) and Safari (less incidents)
* Length of time - last 4 months, starting with FF V16 thru V20. * Frequency - On every dashboard attempt to Update my new web site pages, using RedFrame.com. * Errors - window message - "AJAX issue here - 0 Reason -error" when update icon Hangs or Freezes. (photos available). * RedFrame Support - Crashes & hangs are attributed to Missing, Corrupt, or Old Code on FireFox. * Web browsers either not affected or minimally affected - Google Chrome (most stable) and Safari (less incidents)

All Replies (4)

more options

I'm curious about this part --

RedFrame Support - Crashes & hangs are attributed to Missing, Corrupt, or Old Code on FireFox.

-- did they suggest typical troubleshooting methods such as:

  • Clearing your Firefox browser cache
  • Removing your redframe.com cookies
  • Testing with add-ons disabled

For the first two: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Cmd+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

Firefox menu > Preferences > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

Tools menu > Page Info > Security > "View Cookies"

Here you can individually remove them. Then try reloading the page and logging back in. Does that help?

more options

jscher2000, thanks for your quick response/reply. - About the typical troubleshooting methods - Yes I tried every known method, including:

  • Updating from FF 16 to 20.
  • Updated my iMac from 4 to 6 GB of RAM.
  • Logging Out and back in.
  • Sometimes to "test" the system, I tried changing 1 word or a period, then trying to Update the page again; 70% of the time it Hung or Crashed.
  • From the 2 suggestions you made, I have been using a Protocol of Clearing all the Cache(s), Before & After, including the Web Content Cache too. It has made no difference.
  • BTW, Only Chrome gave the AJAX Error Message; FF & Safari did not.

Last night, I even did a hard 'Re-set' of FF20; No it didn't help. - The ONLY Solution that RedFrame suggested that worked most of the time as to switch to Google Chrome (which is their Default Browser). - With Chrome, Version 26.0.1410.63, I only get about 10 to 15% Crashes or hangs, with the same AJAX Error 0 message. (I have photos) - With Safari, Version 5.1.8 (6534.58.2), (without Adobe), I get about 15 to 20%.

  Although last night, I didn't experience any problems with it (knock on wood).

- With FF, V20, it's 90 to 95% of the time. - Logically, it made sense to me that there is or might a "Coding" problem with FF, although it has always been my Default/Favorite browser. Chrome is my least favorite, But, What are you going do? - Lastly between, Chrome & Safari, I now have my most of my web site almost finished (99%), but it taken almost 4 months to do it.

My gut intuition is that this is an issue with RedFrame's Coding, rather than Mozilla ... but, IT could also be my Hosting Company, NetFirms; and they have been absolutely of No Use or help, which is why I'm dropping them on the next subscription.

Mahalo, Pax

more options

How does the dashboard work: does it run on your hosting account, or on redframe.com? Just wonder whether if I sign up for their 15 day trial I could learn anything useful.

more options

Yes, on one of the photos I included, you can see that I am using RedFrame's Dashboard (requires an account, but the trial will do). I have to tell you that I have completely frustrated them (Tech Support), and I'm sure that know my Name pretty well. There has also been a time delay, as I live in Hawaii, and they are back East. I was also able to figure & configure some 'work-arounds' on my iMac, that they were not aware of, mainly because they code for MS windows, and know very little about Mac's.

Yes, I think that you could learn a lot from signing on a trial basis. I was using Contribute for Web Site Development before & after, it got acquired by Adobe. It was very unstable on a Mac, which is why I switched, as well as, I really like the Image Optimization that RedFrame uses; as my Photo's are well-rendered and flawless.

Here's the link to our web site: http://www.VacationHomeKona.com


Mahalo, Pax