mac firefox 19.0 crashes every time I open what to do ?
here is the detail part of the error message:
AdapterDeviceID: 0x fd5 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:19.0 BuildID: 20130215130331 CrashTime: 1361467967 EMCheckCompatibility: true FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1361465648 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x fd5 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 104 StartupTime: 1361467967 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 19.0
This report also contains technical information about the state of the application when it crashed.
Isisombululo esikhethiwe
Ok, once you get it open while holding the option key, can you disable hardware acceleration? Turning off hardware acceleration
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (9)
We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
- Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
the firefox browser doesn't open. I don't even see the location bar, it crashes in milliseconds and opens a crash reporter and I gave all the details in crash reporter in the fist message.
What you gave was the mac crash reporter, which is useless. Please try to get a crash ID this way:
- Open the Finder by clicking the smiley face icon in the dock.
- Navigate to the following directory: ~ / Library / Application Support / Firefox / Crash reports / submitted.
- Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the View menu), then select Arrange by > Creation date to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
bp-5bf8ddfa-2806-4928-985d-089c42130221 bp-48240124-2261-4f3e-add6-f8e202130221 bp-a92d4eae-d996-4e51-8d62-d85812130221 bp-b534d916-6bec-463c-a721-0ab952130221 bp-f4fb1a9c-6ade-4dcf-8b2b-bfa682130221 bp-f40df36d-a37d-470e-aca0-00cb42130221
Thanks in advance
Can you open Firefox in Safe Mode? Diagnose Firefox issues using Troubleshoot Mode
the popup showing the safe mode doesn't appear. However I can open it with holding the option key though.
Isisombululo Esikhethiwe
Ok, once you get it open while holding the option key, can you disable hardware acceleration? Turning off hardware acceleration
Horaaaaaa. It fixed the startup crash. I hope it will be stable for long term use. If not I will bug you again. Thanks for the help
hello, now the flash plugin keep crashing. i tried to reinstall flash plugin and restart, didn't work. Should I open I a new entry ?
What's happening to firefox ?