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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

we cannot load firefox due to settings changed by speedy pc company

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Jeffdiane
Jeffdiane
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our computer had slowed a lot, and I found a company that promised to fix it. however, in cleaning up our computer they removed some setting that apparently is needed for firefox. we contacted them to get this reset, and they could not do it, for some reason. we use firefox for business purposes (my wife is weight watcher leader), and need it! Weight watchers told us we need the system configuration to install F 5 firepass. When my wife tried to get her website, it came up saying F 5 plugin error # 1720. Another error # that came up was 1722. Can you help? So, at this point, we have no firefox. When we try to download it, it just stops loading (at 37%).

thank you, Jeff Morris

our computer had slowed a lot, and I found a company that promised to fix it. however, in cleaning up our computer they removed some setting that apparently is needed for firefox. we contacted them to get this reset, and they could not do it, for some reason. we use firefox for business purposes (my wife is weight watcher leader), and need it! Weight watchers told us we need the system configuration to install F 5 firepass. When my wife tried to get her website, it came up saying F 5 plugin error # 1720. Another error # that came up was 1722. Can you help? So, at this point, we have no firefox. When we try to download it, it just stops loading (at 37%). thank you, Jeff Morris

All Replies (2)

user633449
user633449
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Using these companies such as Speedy PC (which is very shady and scammy) can cause lots of issues on your PC.

I would suggest, if possibly, do a System Restore to before Speedy PC messed your computer up (also uninstall anything they put on your machine).

Go to www.getfirefox.com to download the newest Firefox.

First, try to reset Firefox. Refresh Firefox - reset add-ons and settings. This simple step will eliminate many Firefox problems with only one click.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

cor-el
cor-el
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You can also check this thread about F5 Firepass.