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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

What do I do when the "add a device key goes to a Mozilla help page?

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  • Igcine ukuphendulwa ngu Ibai

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When I go to add a new device (computer) it doesn't take me to a place to put in the code that Sync generated on the existing account computer but instead takes me to the Mozilla help page on how to add a new device. Why is this happening and how do I work around it?

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I see that you are using Firefox 5, have you tried to upgrade to Firefox 7 (today is Firefox 8 launch though)?

If upgrading is not an option, I will encourage you too start the browser in Troubleshoot Firefox issues using Safe Mode.