Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The forward and back arrows are inoperative. Help.

  • 5 uphendule
  • 5 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

Using Windows Vista, I just installed Firefox 4. Now the page forward and back arrows no longer work. Also when I first open Firefox it opens to a blank instead of my home page.

Using Windows Vista, I just installed Firefox 4. Now the page forward and back arrows no longer work. Also when I first open Firefox it opens to a blank instead of my home page.

All Replies (5)

more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

more options

I followed the instructions (1) close Firefox completely, (2) open the Firefox profile folder, and (3) delete or rename all files named "places.sqlite" . I also renamed "permissions.sqlite". There was no "places.sqlite-journal" or "places.sqlite.corrupt".

Upon restarting Firefox these two files were rebuilt, but the problems are still there. Nothing has changed.

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

more options

This corrected the problem, as I had several extensions that were incompatible with Firefox 4.0. For others attempting to follow these instructions, I did encounter one difficulty. The Add-ons manager would not open unless I had at least two tabs already open.

Many thanks for your help in correcting this aggravation.

more options

You're welcome