Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I get a general failure when I click on links in my email. This happens more frequently now that I've downloaded the latest version of Firefox. Very annoying. Help!!!

kmessmer
kmessmer
more options

I get a general failure when I click on links in my email. "General Failure" is followed by a link and I have to click ok to get rid of it. This happens every time I click on a link in my email. I've turned my computer on and off several times, but it persists. It's very annoying and I'm considering returning to Internet Explorer because of it.

I get a general failure when I click on links in my email. "General Failure" is followed by a link and I have to click ok to get rid of it. This happens every time I click on a link in my email. I've turned my computer on and off several times, but it persists. It's very annoying and I'm considering returning to Internet Explorer because of it.

All Replies (3)

ritzput
ritzput
more options

Found following articles that AVG also not compatible with FF4 update: http://answers.yahoo.com/question/index?qid=20080512192747AAHDZtL

I was also having an issue with outlook and syncing my iPhone with iTunes new update so total mess. Above link did stop General Failure message but then did system restore and problem is back. I'm going to try and revert to 3.6 cuz probem definitely started with FF4 update

Firefoxuserforever
Firefoxuserforever
more options

This is a known bug, and has been for years. It occurs when Firefox is your default browser and some glitch (or program) changes that default. Thankfully, there's a fairly easy fix, though it does involve monkeying around in the Registry.

(Note: These instructions apply to Windows Vista and 7 only.)

1. Click Start, type regedit, and then press Enter.

2. Navigate to the following entry: HKEY_CLASSES_ROOT\FirefoxURL\shell\open\ddeexec

3. In the center pane, double-click the Default entry, then remove whatever value is there (it'll probably be a weird string of numbers and commas).

4. Click OK, then exit Regedit.

5. If Outlook and/or Firefox are open, close them, then restart them. this information was found at[[ http://www.pcworld.com/article/200103/fix_outlook_general_failure_error_for_email_links.html]] I am using windows 7 pro this issue has drove me crazy for some time, now finally it's fixed by doing the exact same steps as above, hope this works for everybody that is having this problem. I just had to share this with my fellow firefox users. :)

Bob in SJersey
Bob in SJersey
more options

Thanks...this worked for me. Upgrading to Firefox 6.0.2 somehow caused this issue, but it it OK now.