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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Current update will not install, telling me that a window is open running firefox. Nothing is open except the installer. I can't get back into firefox and wish to revert to the previous version.

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  • Igcine ukuphendulwa ngu LouisRMcClain

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Current update will not install, telling me that a window is open running firefox. Nothing is open except the installer. I can't get back into firefox and wish to revert to the previous version or find a way to complete the upgrade.

This happened

Every time Firefox opened

June 24, 2010 1:00 PM

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C)

Current update will not install, telling me that a window is open running firefox. Nothing is open except the installer. I can't get back into firefox and wish to revert to the previous version or find a way to complete the upgrade. == This happened == Every time Firefox opened == June 24, 2010 1:00 PM == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C)

All Replies (1)

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I have downloaded and installed Firefox 3.6.8 and entered. I couldn't get back into the next day. I used EXIT.