My firefox has stopped working with my comcast email. It is loading fine on safari but it is no longer loading my email in a timely manner. Comcast says it is a firefox problem. They suggest I uninstall and reinstall firefox. Do I just drag everything to
My firefox has stopped working with my comcast email. It is loading fine on safari but it is no longer loading my email in a timely manner on firefox. Comcast says it is a firefox problem. They suggest I uninstall and reinstall firefox. Do I just drag everything to the trash and download a new version? in English
URL of affected sites
http://
User Agent
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_4_11; en) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7
All Replies (2)
Yes, you can simply drag your Firefox package to the trash and then get a new one from Mozilla at http://mozilla.com
If after installing the new one, you still have problems, you may want to try a new Firefox "profile" Instructions for that can be found here Profile Manager - Create, remove or switch Firefox profiles
"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems