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failed to check for update

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  • Igcine ukuphendulwa ngu ETERNALVOID

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Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10. I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update? Thanks

Isisombululo esikhethiwe

Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. Also some antivirus have affected Firefox updates in past.

example from /questions/1445030

"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."
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Isisombululo Esikhethiwe

Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. Also some antivirus have affected Firefox updates in past.

example from /questions/1445030

"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."

Okulungisiwe ngu James

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James said

Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. Also some antivirus have affected Firefox updates in past. example from /questions/1445030
"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."


yeah I do use nordvpn, I have managed to narrow it down to the threat protection element of it, specifically the "web protection". If I pause or disable that then the issue is resolved. Only started occuring recently.

Okulungisiwe ngu ETERNALVOID

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Hi

We believe that NordVPN have fixed their Web Protection feature and you should find that if you turn this back on, the issue is now resolved.

If you find that it is still not working correctly, please let us know and we can try to follow up with NordVPN.

Thank you.

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Paul said

Hi We believe that NordVPN have fixed their Web Protection feature and you should find that if you turn this back on, the issue is now resolved. If you find that it is still not working correctly, please let us know and we can try to follow up with NordVPN. Thank you.

Can confirm that it does appear to check for updates correctly, even with web protection on.

Thanks

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Buza umbuzo

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