Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Removing the master password fails (win10)

  • 4 uphendule
  • 0 zinale nkinga
  • 28 views
  • Igcine ukuphendulwa ngu old_nic

more options

I set a master password many years ago, and I still remember it so have no problem opening the profile which it locks. However I am fed up with typing it, because it is long and complex. I tried to change the password, but Thunderbird says unable to change Master Password. I tried unticking the Use a Master Password box, it asks for the existing master password, but although the box disappears, the Use Master Password box remains ticked, and the profile asks for the Master password on startup. I guess I could create a new profile, and suppose that would not need a password. But what is the point of a tick box and a system for changing the Master Password if it doesn't work!

I set a master password many years ago, and I still remember it so have no problem opening the profile which it locks. However I am fed up with typing it, because it is long and complex. I tried to change the password, but Thunderbird says unable to change Master Password. I tried unticking the Use a Master Password box, it asks for the existing master password, but although the box disappears, the Use Master Password box remains ticked, and the profile asks for the Master password on startup. I guess I could create a new profile, and suppose that would not need a password. But what is the point of a tick box and a system for changing the Master Password if it doesn't work!

Okulungisiwe ngu Wayne Mery

All Replies (4)

more options

What is your full version number?

Helpful?

more options

Hi Wayne 115.6.1 64 bit .

Helpful?

more options

First backup your Thunderbird profile data.

Then try https://bugzilla.mozilla.org/show_bug.cgi?id=1869330#c7 and post your results here please.

Helpful?

more options

Will do, but there will be a long delay as I am very busy, as soon as I have time will get back to you.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.