Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

asking primary password

  • 2 uphendule
  • 0 zinale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu nukudelongo

more options

Hi, since v.112 the firefox sometimes asks the primary password, seemingly for no reason. There are no stored passwords on the concerned pages, and it asks not on the page opening, but after many seconds or minutes. It occurs me on various OS's and machines, but mostly with the same add-ons. Have you ever heard of such a problem? Or is it a new "service" of the firefox or same add-on? Regards: mzee

Hi, since v.112 the firefox sometimes asks the primary password, seemingly for no reason. There are no stored passwords on the concerned pages, and it asks not on the page opening, but after many seconds or minutes. It occurs me on various OS's and machines, but mostly with the same add-ons. Have you ever heard of such a problem? Or is it a new "service" of the firefox or same add-on? Regards: mzee

All Replies (2)

more options

Are you using Sync as this is a possible reason to ask for the Primary Password ?

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.

more options

Thanks for the advice, but I don't use Sync (at least not intentionally). Has there been any change in the default Sync settings since the v112? And the password asking occurs not at startup and not when a page is opening, but somewhere in-between, apparently at random, even on pages, where I have no stored login.