Okay, give some details and we will have suggestions. I assume you are using version 102.10. If the version is higher, such as 112 or higher, I encourage you to use the standard release version. Please share the email provider (e.g., AOL, Gmail, etc) and whether you want IMAP or POP (if unsure, tell that also).

it is a spectrum email (charter) trying to set it up with Thunderbird. SSL: ON PROTOCOL: IMAP PORT: 993 PORT: 587 REQUIRES AUTHENTICATION

You didn't list everything. The incoming server name varies, but a common one is mobile.charter.net a common SMTP server is either mobile.charter.net or smtp.charter.net . Authentication for both is probably SSL/TLS

Try those and let us know. You could also contact the email provider (spectrum) and ask for specific email settings to confirm what I posted. Let us know of any errors.