Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Profile file Problems

  • 1 baphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu david

lindahartman
lindahartman
more options

On replacing a profile from a backup due to problems all sqlite, json and msf type files appeared in the folders list insted of the folders and there is no address books. Have made a clean install of Thunderbird and tried again to use various profile backups but get the same problem.

On replacing a profile from a backup due to problems all sqlite, json and msf type files appeared in the folders list insted of the folders and there is no address books. Have made a clean install of Thunderbird and tried again to use various profile backups but get the same problem.

Isisombululo esikhethiwe

How did you replace the profile? And, from Windows File Explorer, can you see the files there in the backup? If so, you should exit thunderbird, and copy the missing items to their appropriate destinations in the new profile. Restarting Thunderbird, you should see them.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (1)

david
david
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

How did you replace the profile? And, from Windows File Explorer, can you see the files there in the backup? If so, you should exit thunderbird, and copy the missing items to their appropriate destinations in the new profile. Restarting Thunderbird, you should see them.