See: *https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it Note that you lose all passwords if you reset the Primary Password, so you may want to keep a backup copy of logins.json and key4.db in the Firefox profile folder to have at least a record of all the host names (domains). *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page (Root directory). *Help -> More Troubleshooting Information -> Profile Folder/Directory:<br>Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Thanks cor-el. I have reset the Primary password, but what have I reset to? I still get the window that says "Enter your Primary password" and I have tried entering a new password but that doesn't work. Appreciate more info. Thanks