Thunderbird endlessly loading, nothing works
Hi all,
Since December 5th Thunderbird seems not to be working. It's just endlessly loading without displaying my new emails (even though I know I have new ones) on all of my accounts, which are from warious mailboxes.
A few weeks ago, one of my accounts stopped working as well and thunderbird told me that the password was incorrect (even though it is the right one, I was able to log in on Outlook with it and was able to receive e-mails - and even though my other Outlook accounts were still perfectly working on thunderbird), so I just stopped trying for this mail adress. However, now none of them seems to be receiving emails.
I don't have any error message or anything saying my passwords are incorrect though, so this must be another problem. Another of my accounts kept opening tabs in thunderbird asking me to log in on the website of the mailbox (it's a professional one from a university), and that had never happened before.
I tried turning off and on my computer, closing and reopening the window (about a dozen times), deleting one of my accounts on thunderbird and trying to add it again - and it's still endlessly loading trying to "check the password". Even though, again, I am 100% positive it is the right one - copied pasted it and everything.
Does anyone know what's going on ? It seems to be a Thunderbird problem since I'm still receiving my emails on other apps and everything, but I haven't seen anything on it online. It's becoming a bit frustrating.
Thank you !
Okulungisiwe ngu Wayne Mery
All Replies (7)
Is this an Office 365 account with a university address? Probably requires OAuth2 authentication for the incoming and outgoing servers.
One of them is, but as I said, all of my accounts stopped working, and the rest of them are not office365 accounts.
Hello
This is all a bit confusing and difficult to categorize. Can you post a screenshot of Help / More troubleshooting, the part on 'Mail and News Accounts'. Then to take things one at a time, among the accounts displayed there, take a screenshot of one account (I'd suggest the most important), and the server settings and post them too. Finally take a screenshot of the error message when you are trying to *send* a mail using this account and post it.
If it just suddenly stopped working, consider the possibility that an external app such as antivirus updated and became incompatible with TB. What's the AV? Best test is to run Windows in safe mode. AV like Avast/AVG notorious for blocking TB.
So to answer gp, here are all of the screenshots. The error message says "the email was sent, but a copy was not placed in the sent file because of a file problem or a network access problem". I have received the email indeed but I had to stop myself the email sending to get this error message, otherwise it kept loading. For the antivirus part, I only have Windows Defender (or the original antivirus on my laptop).
For the hotmail account, uncheck 'Place a copy in' in the Copies & Folders section of Account Settings. Hotmail automatically copies sent messages to the Sent folder, and unchecking the TB setting usually eliminates the error on sending.