102.5
When I started my computer this morning and opened Thunderbird, it showed an update to 102.5 32bit. My Thunderbird is blank yet I can hear it say I have new mail. I am on an Acer laptop running Win10, 64bit. I have restarted Thunderbird and computer more than once, but when I click HELP and "about Thunderbird" it shows "restart to update Thunderbird".
UPDATED I downloaded 102.5 64 bit, but still have the same result. Only the folder column shows, but nothing in it. The same result when I click HELP and "about Thunderbird" it shows "restart to update Thunderbird". I can still open my address book, and my calendar...I really don't want to lose either of those. I am adding two more images, one a screenshot of the opened Thunderbird. Any help would be greatly appreciated. Thank you.
Okulungisiwe ngu cc^
Isisombululo esikhethiwe
That error message does mention many things to do with the calendar.
Have you ever used the Calendar ?
- Menu icon > Help > More Troubleshooting Information
- Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' (Windows OS)
In a Mac it may be called 'Open Finder' In Linux it may be called 'Open directory'
window opens showing contents of your profile name folder
- Exit Thunderbird now - this is important
- click on 'calendar-data' folder to see contents.
The file called 'local.sqlite' has all calendar stuff.
- Please rename the 'local.sqlite' as 'local.sqlite.old'
- Click on 'backup' folder
You should see a file called 'local.v22.sqlite'
- Copy the 'local.v22.sqlite' file
- go back up to the 'calendar-data' folder
- paste the 'local.v22.sqlite' file into the 'calendar-data' folder
- then rename the 'local.v22.sqlite' file as 'local.sqlite'
start Thunderbird using 'Run as Adminstrator'. Note: right click on Thunderbird icon and it should offer 'Run as Adminstrator'.
Please report on results.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (4)
check the error console and post an image of what it shows. 'Tools' > 'Developer Tools' > 'Error Console'
Sometimes deleting specific files and restarting using 'Run as Adminstrator' works.
In other cases, there is a problem with the calendar, so needing to replace a file with a backup and then start using 'Run as Adminstrator'.
I can offer more specific advice after seeing what is shown in the Error console.
This has been reported as a bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1789326
Thank you for your response. Here is what I found:
Okulungisiwe ngu cc^
Isisombululo Esikhethiwe
That error message does mention many things to do with the calendar.
Have you ever used the Calendar ?
- Menu icon > Help > More Troubleshooting Information
- Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' (Windows OS)
In a Mac it may be called 'Open Finder' In Linux it may be called 'Open directory'
window opens showing contents of your profile name folder
- Exit Thunderbird now - this is important
- click on 'calendar-data' folder to see contents.
The file called 'local.sqlite' has all calendar stuff.
- Please rename the 'local.sqlite' as 'local.sqlite.old'
- Click on 'backup' folder
You should see a file called 'local.v22.sqlite'
- Copy the 'local.v22.sqlite' file
- go back up to the 'calendar-data' folder
- paste the 'local.v22.sqlite' file into the 'calendar-data' folder
- then rename the 'local.v22.sqlite' file as 'local.sqlite'
start Thunderbird using 'Run as Adminstrator'. Note: right click on Thunderbird icon and it should offer 'Run as Adminstrator'.
Please report on results.
Thank you so very much. I am not very handy with technology (due to advanced age) but you explained it in terms I was able to follow, even though a bit hesitantly so that I made sure I did each step correctly.
I heaved a huge sigh of relief when Thunderbird opened looking "normal" again. I do use my calendar a lot (google calendar) and was relieved to find it still works like before.
I cannot thank you enough for enabling me to use Thunderbird again!!