Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Signing in issues

  • 3 uphendule
  • 0 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu Anil Atluri

Anil Atluri
Anil Atluri
more options

Hi, I am not a techie. Windows 10, 64. Firefox 104.01 When I am trying to sign into PrimeVideo dot com, with my amazon dot in account I am directed to this url: https://eu.primevideo.com/ap/return?arb=d43a7325-2b6e-419a-8857-635c050b13ca and an error message appears: ' Looking for Something? We're sorry. The Web address you entered is not a functioning page on our site. " I tried signing in with the same acct details with other browsers like Chrome, Edge, Vivaldi etc and there are no issues. It appears the problem is with Firefox. I deleted cookies, purged data, deleted the page and such. There is no use. Now the issue is how do I get rid of that URL ? What do you think I should be doing? Thanks for your time.

Hi, I am not a techie. Windows 10, 64. Firefox 104.01 When I am trying to sign into PrimeVideo dot com, with my amazon dot in account I am directed to this url: https://eu.primevideo.com/ap/return?arb=d43a7325-2b6e-419a-8857-635c050b13ca and an error message appears: ' Looking for Something? We're sorry. The Web address you entered is not a functioning page on our site. " I tried signing in with the same acct details with other browsers like Chrome, Edge, Vivaldi etc and there are no issues. It appears the problem is with Firefox. I deleted cookies, purged data, deleted the page and such. There is no use. Now the issue is how do I get rid of that URL ? What do you think I should be doing? Thanks for your time.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Why not just go to amazon.com and login?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

When you sign in with the other browsers, what url are you redirected to?

Anil Atluri
Anil Atluri Umnikazi wombuzo
more options

@jonzn4SUSE Thank you for your response. To the best of my knowledge sign in credentials remain the same to any domain extn of Amazon. Besides that is the not issue. The issue is why am I being redirected by a URL that has a sort of 404 error! I should be signed in automatically to PrimeVideo isn't it?  :-)