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Transmitting order instructions to broker

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  • Igcine ukuphendulwa ngu Terry

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Here is a message I have sent my broker --

I have complained previously about Commsec not accepting instructions from browsers. Firefox is the worst, but Chrome and Edge are also affected. Stopping and re-running the browser helps. Only trading instructions are affected. Up to now, that is : Firefox has now started occasionally failing with less sensitive instructions. In fact Firefox is now so bad that I must use only Chrome. I don't know where the fault lies -- broker, browser, me or all of us. Thanks if you would convey this issue to your software team.

Possibly the problem lies with overly tight security somewhere in the communication. What do you think?

Here is a message I have sent my broker -- I have complained previously about Commsec not accepting instructions from browsers. Firefox is the worst, but Chrome and Edge are also affected. Stopping and re-running the browser helps. Only trading instructions are affected. Up to now, that is : Firefox has now started occasionally failing with less sensitive instructions. In fact Firefox is now so bad that I must use only Chrome. I don't know where the fault lies -- broker, browser, me or all of us. Thanks if you would convey this issue to your software team. Possibly the problem lies with overly tight security somewhere in the communication. What do you think?

All Replies (3)

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What happens when you try to place an order? I have been able to do so.

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Proceed or Submit aren't accepted -- just time out. Not as bad early in a session. Maybe confusion in the cache.

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Since all browsers are affected, could it be security software? This support article may be of some help.

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites