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Pages won't load on laptop even after refresh and uninstall, can't use troubleshoot mode

  • 3 uphendule
  • 2 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu Paul

bethanie_lane
bethanie_lane
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While using Firefox my web pages suddenly stopped loading. Checked my wifi, it's all good. I rebooted my computer, still they won't load. Ran a malware scan, pc is clean. Checked other apps that use internet, they all work. Tried to open Firefox in troubleshoot mode since I figure it's probably an add on. When I hit the restart button, instead of confirming I want to use troubleshoot mode, nothing happens. Go to uninstall it, they ask if I want to refresh instead so I say yes. Browser refresh works for about 30 seconds and then stops loading the pages again. This time I completely uninstall and reinstall it, same thing, works a few seconds and then breaks again. If anyone has more solutions I can try, I'd be very grateful. Thanks in advance.

While using Firefox my web pages suddenly stopped loading. Checked my wifi, it's all good. I rebooted my computer, still they won't load. Ran a malware scan, pc is clean. Checked other apps that use internet, they all work. Tried to open Firefox in troubleshoot mode since I figure it's probably an add on. When I hit the restart button, instead of confirming I want to use troubleshoot mode, nothing happens. Go to uninstall it, they ask if I want to refresh instead so I say yes. Browser refresh works for about 30 seconds and then stops loading the pages again. This time I completely uninstall and reinstall it, same thing, works a few seconds and then breaks again. If anyone has more solutions I can try, I'd be very grateful. Thanks in advance.

Isisombululo esikhethiwe

I forgot to add that Firefox works perfectly fine on my phone.

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All Replies (3)

bethanie_lane
bethanie_lane Umnikazi wombuzo
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Isisombululo Esikhethiwe

I forgot to add that Firefox works perfectly fine on my phone.

TyDraniu
TyDraniu
  • Top 10 Contributor
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As a test, try to go to about:config and switch network.http.http3.enabled to false, then restart the browser.

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

I appreciate that you may have done this already, but please can you restart Firefox which should resolve this issue.