Firefox browser not loading pages or setting
Yesterday I was using the firefox browser normally and suddenly it stopped working. Now it does not load any websites (see picture). Also, to access the preferences tab if I do it by clicking on the menu, sometimes it opens up just fine but others it does not react. Same if I type in about:preferences.
I have tried the following:
- Refreshing firefox - Using firefox in private mode - Deleting all extensions - Using default system theme - Selecting no proxy in the network settings - Reinstalling firefox - Clearing recent history - Setting network.dns.disableIPv6 and network.dns.disablePrefetch to True
Nothing is working... I have looked everywhere for a solution, please help!!
Isisombululo esikhethiwe
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads
You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (4)
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
Hi, I tried both options. The first one did not work and for the second one, I'm unable to enter the profiles tab. I write about:profiles in the address bar, click enter and it does not take me anywhere.
Isisombululo Esikhethiwe
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads
You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.