Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't get E-Mail, tried deleting password, doesn't ask for new password. Works fine on laptop on same network

  • 2 uphendule
  • 1 inale nkinga
  • 19 views
  • Igcine ukuphendulwa ngu pduerling

pduerling
pduerling
more options

My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password.

Any help will be appreciated Thank You, Danny Uerling

My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password. Any help will be appreciated Thank You, Danny Uerling
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

pduerling
pduerling Umnikazi wombuzo
more options

I am using Avast antivirus. I went into the program controls for avast and temporarily turned of the mail shield. I was then able to enter a new password (TB prompted me for it). Once this was done I was able to re-activate the Mail shield in Avast.