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Upgrade to Thunderbird 78.8.1 on Ubuntu 18.04.5 lost my email account information

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  • Igcine ukuphendulwa ngu waynes1

waynes1
waynes1
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Yesterday, June 5, I run the Ubuntu software updater and it updated Thunderbird to 78.8.1 and now the 3 email accounts I had are no longer showing up. Instead it just shows Local Folders with Trash and Outbox, all empty. When I check Account Settings, it does have entries for the 3 email accounts for outgoing email (SMTP). There may have been an error during the update as I think there was some message about something that crashed; I may have accidentally started Thunderbird during the update. The email accounts I have are: one with twc and two with gmx.us, IMAP. The email directory tree still seems to be there under: ~/.thunderbird/[random_string].default/ImapMail

So what would be the easiest and safest way to fix this?: 

 1) Should I just try to enter the IMAP email information again for the 3 accounts?
 2) Or should I uninstall and reinstall Thunderbird?

And, where is the IMAP server information stored? I think I can recreate it all, but it might be better to use the previous information to start with. Thanks.

Yesterday, June 5, I run the Ubuntu software updater and it updated Thunderbird to 78.8.1 and now the 3 email accounts I had are no longer showing up. Instead it just shows Local Folders with Trash and Outbox, all empty. When I check Account Settings, it does have entries for the 3 email accounts for outgoing email (SMTP). There may have been an error during the update as I think there was some message about something that crashed; I may have accidentally started Thunderbird during the update. The email accounts I have are: one with twc and two with gmx.us, IMAP. The email directory tree still seems to be there under: ~/.thunderbird/[random_string].default/ImapMail So what would be the easiest and safest way to fix this?: 1) Should I just try to enter the IMAP email information again for the 3 accounts? 2) Or should I uninstall and reinstall Thunderbird? And, where is the IMAP server information stored? I think I can recreate it all, but it might be better to use the previous information to start with. Thanks.

All Replies (1)

waynes1
waynes1 Umnikazi wombuzo
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I was able to get my email accounts working with Thunderbird again, but I ended up removing (moving actually) the .thunderbird directory tree and reentering the server information to do so. Before I removed .thunderbird directory tree, I could configure my two gmx.us accounts, but the san.rr.com one would fail.

The san.rr.com email has to be configured manually, but the settings are explained at https://www.spectrum.net/support/internet/spectrum-email-server-settings/. The server is mail.twc.com. But when I tired to set the outgoing server to use STARTTLS it wouldn't accept that. But after I removed .thunderbird and started over, it did.

Since everything is IMAP, all the email is on the servers and Thunderbird is now rebuilding the tree structure of those email accounts, on my Ubuntu linux laptop.

So I don't know why the update lost all my email account settings, and I don't know why it was not accepting STARTTLS, but it seems to be working fine now. Of course, I'll have to rebuild my contacts list too.