Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I contact support about a failed payment?

James
James
more options

I tried to pay, my account was charged, but the site said the payment did not go through. The contact support is on the app, which is not available to download until after payment. How do I contact support?

I tried to pay, my account was charged, but the site said the payment did not go through. The contact support is on the app, which is not available to download until after payment. How do I contact support?

Okulungisiwe ngu James

All Replies (3)

JC
JC
more options

Hello,

You can log in to accounts.firefox.com with the Firefox account associated with the subscription, next to subscriptions, click on manage and you will have the option to Contact Support.

James
James Umnikazi wombuzo
more options

Hi and thanks for the response. I do not see the subscription option. But I have been charged for the subscription.

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

Hello,

I would like to clarify every Mozilla VPN subscription is associated with a Firefox account. Make sure you are logging in to the correct Firefox account and try again.

I hope this helps,