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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Restore lost bookmarks?

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu cor-el

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Because FireFox has been running so slowly, a few minutes ago I chose to Refresh FireFox. The web page said bookmarks and other things would be preserved, but after the refresh FireFox has no bookmarks. I have tried the Restore option under Import and Backups on the Library panel and chose the most recent listing (dated today), but FireFox says "Unable to process the backup file". It also can't process any other, earlier, entry listed.

Is there anything I can do to try to get my bookmarks back, or has FireFox totally hosed me?

Thanks,

Tom Halgren xxxxxxxxx@xxxxx.xxx

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Okulungisiwe ngu cor-el

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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

This can be caused by a problem with the places.sqlite and favicons.sqlite databases in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.