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Help - Scrambled Text in Google Drive Doc

  • 2 uphendule
  • 1 inale nkinga
  • 177 views
  • Igcine ukuphendulwa ngu robinmeyer3

robinmeyer3
robinmeyer3
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Hi - I have Google docs in Drive and everything in there is now scrambled. It is only on 1 computer, not on any other computers and the file is fine in other browsers such as Chrome. Any thoughts on how to fix this? Thank you. A screen cap is attached on when I open a new file and start typing.

Hi - I have Google docs in Drive and everything in there is now scrambled. It is only on 1 computer, not on any other computers and the file is fine in other browsers such as Chrome. Any thoughts on how to fix this? Thank you. A screen cap is attached on when I open a new file and start typing.
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Can you inspect/modify the text encoding (View -> Text Encoding) ?

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Isisombululo Esikhethiwe

Can you inspect/modify the text encoding (View -> Text Encoding) ?

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
robinmeyer3
robinmeyer3 Umnikazi wombuzo
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Hi and thank you for your help. I didn't do everything on here but did the stuff up to saving in safe mode and then I restarted FireFox. So the Google Doc is no longer scrambled. Thank you.