Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Instagram videos not playing

  • 1 baphendule
  • 1 inale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu FredMcD

more options

When I open instagram website, the videos uploaded along with the post is not playing. The thumbnail shows, but when i press the play button, it shows only black screen, I can hear the audio on the video running in the background. I have the latest update for Firefox 80.0.1(64 bit) Windows 7 64 bit

All Replies (1)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.