one certain tab consistenly crashes
cant load the wells fargo advisors login page after rebooting. it worked fin before the reboot. crash reports have been submitted
Isisombululo esikhethiwe
The crashes are font related issues as you can see by the signature.
- Firefox 78.0.1 Crash Report [@ TrueTypeFontMetricsBuilder::GetBlackBox ]
So you need to check your fonts and possibly try other default fonts.
What page is in this tab ?
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting for changes to take effect.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (9)
Please provide a public link (no password) that we can check out. No Personal Information Please !
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
These were posted another thread:
I submitted this earlier and received and answer. i was told to go to the reply box but didn't see it. these are the last few crash report that FredMcd asked for bp-a6646b0f-3eb0-4ff1-a09f-d50ba0200916 9/16/2020, 12:00 PM View bp-b6a16816-cea8-4881-b7b2-d6f580200916 9/16/2020, 12:00 PM View bp-2aa59490-1519-485f-98c2-ff7b40200916 9/16/2020, 12:00 PM View bp-36dabe9a-29a8-49e9-aad3-d2c040200916 9/16/2020, 12:00 PM View bp-581a7455-6f92-4c7c-a5e8-6e1cc0200916 9/16/2020, 12:00 PM View bp-9c702891-73cf-4dec-be78-373770200916 9/16/2020, 12:00 PM View bp-34b1075d-64b3-41f1-a321-c77680200916 9/16/2020, 12:00 PM View bp-6a8a1e29-0ac0-4494-9737-0fa980200916 9/16/2020, 12:00 PM View bp-f2d609a0-1458-4c99-9362-8250e0200916 9/16/2020, 12:00 PM View bp-f543d131-8517-46cd-8b11-5ea980200916 9/16/2020, 12:00 PM View bp-0c057fb1-2417-44cd-b848-3003a0200916 9/16/2020, 12:00 PM View bp-5b5c2788-c4f4-41e0-9640-244400200916 9/16/2020, 12:00 PM View bp-6d8d2d84-0491-4082-bd8c-237ca0200916 9/16/2020, 12:00 PM View bp-8043ca9e-4021-4cc6-adb1-8c6140200916 9/16/2020, 12:00 PM View bp-80eac58b-e7c0-4853-9807-5dc8b0200916 9/16/2020, 12:00 PM View bp-1e78f58b-dc55-49d4-9911-f60190200916
Sorry. Those reports are too old to be useful.
bp-a6646b0f-3eb0-4ff1-a09f-d50ba0200916 9/16/2020, 12:00 PM View bp-b6a16816-cea8-4881-b7b2-d6f580200916 9/16/2020, 12:00 PM View bp-2aa59490-1519-485f-98c2-ff7b40200916 9/16/2020, 12:00 PM View bp-36dabe9a-29a8-49e9-aad3-d2c040200916 9/16/2020, 12:00 PM View bp-581a7455-6f92-4c7c-a5e8-6e1cc0200916 9/16/2020, 12:00 PM View bp-9c702891-73cf-4dec-be78-373770200916 9/16/2020, 12:00 PM View bp-34b1075d-64b3-41f1-a321-c77680200916 9/16/2020, 12:00 PM View bp-6a8a1e29-0ac0-4494-9737-0fa980200916 9/16/2020, 12:00 PM View bp-f2d609a0-1458-4c99-9362-8250e0200916 9/16/2020, 12:00 PM View bp-f543d131-8517-46cd-8b11-5ea980200916 9/16/2020, 12:00 PM View bp-0c057fb1-2417-44cd-b848-3003a0200916 9/16/2020, 12:00 PM View bp-5b5c2788-c4f4-41e0-9640-244400200916 9/16/2020, 12:00 PM
from today
bp-e9ae01a5-9531-4bf6-bcd6-513780200916
Last reply by bmncool1 2 hours ago
Product Firefox Release Channel beta Version 81.0rc1 Build ID 20200914232702 (2020-09-14) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-e9ae01a5-9531-4bf6-bcd6-513780200916
Signature: TrueTypeFontMetricsBuilder::GetBlackBox
Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR
mbae.dll = Malwarebytes Anti-Exploit
This is for Sumo's Related Bugs 1356399 NEW --- Crash in TrueTypeFontMetricsBuilder::GetBlackBox
1348749 RESOLVED WONTFIX Crash in in TrueTypeFontMetricsBuilder::GetBlackBox when googling a particular search query
Update Malwarebytes. If the problem continues, disable it.
Isisombululo Esikhethiwe
The crashes are font related issues as you can see by the signature.
- Firefox 78.0.1 Crash Report [@ TrueTypeFontMetricsBuilder::GetBlackBox ]
So you need to check your fonts and possibly try other default fonts.
What page is in this tab ?
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting for changes to take effect.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.